Customer Service / Business Development Officer at Arkounting Business Concepts Limited

Location: Ikeja, Lagos

Job Description

Front Desk:

• Greet guests and provide Clients with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as daily newspapers.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages and distribute them to their appropriate departments.
• Monitor and forward emails.
• Assist in the organization and planning of companies’ events.
• Track and order office equipment and supplies.
• Maintain records and files.
• Assist in the supervision of the auxiliary staff to ensure effective maintenance of the office and environs.

Customer Relationship Management:

• To collate and effectively manage Customer Relationship Management systems - Hubspot.
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific strategies to retain customers on our social media platforms and to continue doing business with us
• Plan and manage multi-channel social media campaigns
• Suggest new methods to address customers’ needs
• Track metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition

Corporate Social Responsibility:

• Plan and promote events to engage employees
• Raise awareness of CSR programmes
• Effective communication methods to communicate CSR targets
• Develop, analyse and evaluate the impact, resource requirements, cost ad benefit of new programs.
• Promote CSR programs and activities via social media platforms and websites
• Keep CSR strategy and programmes aligned with business objectives
• Develop an annual CSR report that provides clear direction on strategy, delivery and performance

Research / Innovation:

• Publication of The Economy newsletters and other social media activities.
• Formulate effective new ideas and innovative strategies for product development, marketing, branding, or business opportunities.
• Monitor research and development of other organizations to spot trends in innovation and supplement research findings for the company
• Evaluate the progress of innovation and adjusts the pace or direction of new projects in accordance.
• Brainstorm with the creative team to discover new solutions and approaches to old problems
• Track and analyze the success of new products or services and responds to customer questions or concerns.

Strategy:

• Assist articulate the company’s mission, vision in a clear and concise way that can speak to customers and employees at all levels.
• Collaborate with senior management to devise effective short- and long-term plans.
• Analyze the success of products, projects, and activities
• Manage economic and financial viability of the company by using management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.

Skills and Qualifications

• Highly organized, able to manage a varied workload and competing priorities;
• Deliver on time under pressure;
• Enthusiastic team player with the ability to work with a wide range of colleagues;
• Make connections and take the initiative to anticipate the section’s requirements and propose solutions;
• Effective and accurate management of admin budgets and other corporate duties;
• Ability to communicate effectively.
• Excellent working knowledge of Microsoft Outlook, Word, Excel and able to learn new IT skills, as required.
• Experience working in an office management, Personal Assistant or administrative role.
• Proven ability to demonstrate initiative and creativity to achieve desired outcomes.