Customer Service Agent at Sports World Nigeria

Job Description

We’re looking for a proactive, organized, and people-focused Customer Service Agent to join our growing retail team. The ideal candidate will handle customer inquiries and complaints, manage online and phone orders, and coordinate deliveries within Lagos and across Nigeria. This is a fast-paced role that requires strong communication skills, attention to detail, and a passion for providing excellent customer experiences.

Work Hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. (with occasional alternate Saturdays 9am- 3pm, if need be).

Must also be available online to respond to customer orders and messages till around 8:00 p.m.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, social media, website chat, and email.
• Process and confirm customer orders accurately.
• Coordinate and track deliveries within Lagos and to other states across Nigeria.
• Handle customer complaints and resolve issues efficiently while maintaining a positive brand image.
• Manage Inventory.
• Keep accurate records of all customer interactions, orders, and feedback.
• Communicate with logistics partners and the distribution department or shops to ensure smooth order fulfillment.
• Monitor social media DMs and comments for sales opportunities and service inquiries.
• Support sales campaigns, promotions, and product launches when required.
• Escalating complex issues to relevant departments
• Processing Online orders and updating customer accounts.
• Maintaining positive customer relationships through proactive communication and follow-up.
  Administrative Tasks:
• Data entry, updating customer records, and maintaining accurate databases
• Generating invoices, quotes, and other necessary documentation
• Filing customer paperwork, managing and maintaining organized records
• Coordinating logistics and Deliveries
• Supporting other administrative tasks as needed

Requirements

• Minimum of OND / HND / B.Sc. in any relevant field.
• 1–3 years proven experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving ability.
• Proficiency with Microsoft Office and familiarity with online order management tools or CRM systems.
• Good understanding of Lagos routes and logistics coordination.
• Friendly, patient, and customer-oriented personality.
• Must be punctual, reliable, and able to work independently when required.

Remuneration

• Competitive salary based on experience.
• Location: Lekki Phase 1
• Working Hours: Mon- Fri 9 am - 6 pm, Alternative Saturdays 9 am - 3 pm, Closed Sundays