Job Opportunities at Sports World Nigeria

Job Description

We’re looking for a proactive, organized, and people-focused Customer Service Agent to join our growing retail team. The ideal candidate will handle customer inquiries and complaints, manage online and phone orders, and coordinate deliveries within Lagos and across Nigeria. This is a fast-paced role that requires strong communication skills, attention to detail, and a passion for providing excellent customer experiences.

Work Hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. (with occasional alternate Saturdays 9am- 3pm, if need be).

Must also be available online to respond to customer orders and messages till around 8:00 p.m.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, social media, website chat, and email.
• Process and confirm customer orders accurately.
• Coordinate and track deliveries within Lagos and to other states across Nigeria.
• Handle customer complaints and resolve issues efficiently while maintaining a positive brand image.
• Manage Inventory.
• Keep accurate records of all customer interactions, orders, and feedback.
• Communicate with logistics partners and the distribution department or shops to ensure smooth order fulfillment.
• Monitor social media DMs and comments for sales opportunities and service inquiries.
• Support sales campaigns, promotions, and product launches when required.
• Escalating complex issues to relevant departments
• Processing Online orders and updating customer accounts.
• Maintaining positive customer relationships through proactive communication and follow-up.
  Administrative Tasks:
• Data entry, updating customer records, and maintaining accurate databases
• Generating invoices, quotes, and other necessary documentation
• Filing customer paperwork, managing and maintaining organized records
• Coordinating logistics and Deliveries
• Supporting other administrative tasks as needed

Requirements

• Minimum of OND / HND / B.Sc. in any relevant field.
• 1–3 years proven experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving ability.
• Proficiency with Microsoft Office and familiarity with online order management tools or CRM systems.
• Good understanding of Lagos routes and logistics coordination.
• Friendly, patient, and customer-oriented personality.
• Must be punctual, reliable, and able to work independently when required.

Remuneration

• Competitive salary based on experience.
• Location: Lekki Phase 1
• Working Hours: Mon- Fri 9 am - 6 pm, Alternative Saturdays 9 am - 3 pm, Closed Sundays

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A Media/Marketing Manager for a retail store is responsible for developing and executing marketing strategies to promote the store\'s brand, products, and services. They manage social media accounts, create content, coordinate advertising campaigns, and analyze customer engagement to drive traffic and sales.

Responsibilities:

• Design, implement, and oversee marketing campaigns to drive traffic, sales, and brand awareness.
• Collaborate with internal teams to align marketing efforts with business goals and objectives.
• Monitor and report on campaign performance, adjusting strategies as needed to meet KPIs.
• Manage and create content for social media platforms, including Facebook, Instagram, Twitter, and others.
• Engage with customers on social media channels, respond to inquiries, and foster a positive online presence.
• Develop visually appealing content (images, videos, blogs) that resonates with the target audience.
• Plan and execute digital and traditional advertising campaigns, including online ads, print media, email marketing, and more.
• Work with vendors and media outlets to secure ad placements and negotiate rates.
• Create and manage promotional events, sales, and in-store activations to boost brand presence.
• Conduct market research to identify trends, customer preferences, and competitive strategies.
• Use data and insights to refine marketing strategies and improve customer engagement.
• Analyze sales data and customer feedback to measure the effectiveness of marketing initiatives.
• Ensure all marketing materials and content align with the store’s brand identity and voice.
• Coordinate with other departments to maintain consistency across all customer touchpoints (e.g., website, in-store, social media).
• Develop and manage the marketing budget, ensuring that campaigns are cost-effective and within financial guidelines.
• Track spending and report on ROI for marketing activities.

Requirements:

• Bachelor\'s degree in Marketing, Communications, Business, or a related field.
• 3+ years of experience in marketing, media, or advertising, preferably within a retail environment.
• Strong knowledge of social media platforms, content creation, and digital marketing tools.
• Excellent written, verbal, and visual communication skills.
• Proficiency in marketing software (e.g., Google Analytics, social media scheduling tools, Adobe Creative Suite).
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong analytical skills and ability to make data-driven decisions.

Additional Skills:

• Experience in e-commerce marketing or managing online retail platforms.
• Knowledge of SEO and SEM strategies.
• Creative mindset with an eye for design and detail. Use of Photoshop, Canva, Inshot etc

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Job Summary

We are looking to hire an Inventory and Distribution Staff who will assist in overseeing the entire process of managing stock levels, ensuring the efficient storage and timely distribution of products to customers, by optimizing inventory control systems, coordinating with suppliers and distributors, and monitoring delivery schedules to maintain optimal stock levels and cost-effectiveness.

Responsibilities:

• Receiving goods.
• Distribution of goods to various locations.
• Inventory Report generation.
• Stock problems and issues reconciliation: missing items or stock count upon delivery
• Fulfilment of stock replenishing to be sent out to stores
• Office equipment needs, i.e., internet-related issues, computer or QuickBooks system malfunctions.
• Price verifications and labeling of goods.
• Updates and corrections of stock quantity and prices
• Report of damaged goods
• Overseeing warehouse staff, ensuring proper product storage and handling, and maintaining accurate inventory records
• Stock taking and reconciliation
• Monitoring key performance indicators (KPIs) related to inventory levels, delivery times, and cost efficiency to identify areas for improvement.

Requirements:

• Minimum of a HND.
• Minimum of 3 years experience in a similar role
• Experience working with QuickBooks point of sale

Working hours:

• Monday-Friday, 9 a.m. to 6 p.m.
• Alternative Saturdays 9am-3pm,
• Closed Sundays

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Job Summary

We are seeking a Retail auditor responsible for evaluating our retail businesses’ operations by conducting on-site audits at outlets and warehouse, focusing on aspects like inventory accuracy, sales transactions, pricing, and loss prevention measures to ensure the business is operating efficiently and minimizing losses and reporting to management.

Job Description

Responsibilities:

• Monitor and confirm inventory records, Working with other departments to ensure that the inventory records are accurate and up-to-date.
• Regular Stock taking, Audit reporting, Receiving of goods at the warehouse, and Distribution of goods to various locations.
• Stock reconciliation, solving problems and issues: missing items or stock count upon delivery.
• Requests for stock items to be sent out to stores
• Price verifications and corrections of stock quantity and prices
• Report of damaged or missing goods

Requirements:

• Minimum qualification HND, BSc.
• 2-3 years experience
• Must be able to travel to various states around Nigeria

Location: Lekki Phase 1

Working Hours: Mon- Fri 9 am to 6 pm, Alternative Saturdays 9 am-3 pm, Closed Sundays