Customer Representative at AY Homes & Investments - AY Homes

• We are looking for a Customer Representative to ensure excellent service delivery, addressing inquiries and concerns with professionalism and efficiency.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, or in person.
• Maintain accurate customer records and assist in resolving issues promptly.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Follow up with customers to ensure their satisfaction.
• Collaborate with other departments to resolve customer issues.

Requirements:

• Proven experience in customer service or customer-facing roles.
• Strong communication skills and a problem-solving mindset.
• Ability to work under pressure and meet deadlines.
• Knowledge of CRM software and customer service procedures.
• Friendly and patient demeanor.
• High school diploma or equivalent; a degree in business or a related field is an advantage.