Latest Jobs at AY Homes & Investments - AY Homes

Job Description

• We are seeking a professional and courteous Receptionist to join our team.
• The successful candidate will be the first point of contact for visitors and callers, ensuring a welcoming and efficient experience for all.

Key Responsibilities:

• Greet and assist visitors in a friendly and professional manner.
• Answer and direct phone calls to appropriate staff members.
• Manage office correspondence, including emails and mail distribution.
• Schedule appointments and meetings.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as required.

Requirements:

• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• A friendly, helpful, and professional demeanor.
• High school diploma or equivalent; additional certification is a plus.

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• We are looking for a Customer Representative to ensure excellent service delivery, addressing inquiries and concerns with professionalism and efficiency.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, or in person.
• Maintain accurate customer records and assist in resolving issues promptly.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Follow up with customers to ensure their satisfaction.
• Collaborate with other departments to resolve customer issues.

Requirements:

• Proven experience in customer service or customer-facing roles.
• Strong communication skills and a problem-solving mindset.
• Ability to work under pressure and meet deadlines.
• Knowledge of CRM software and customer service procedures.
• Friendly and patient demeanor.
• High school diploma or equivalent; a degree in business or a related field is an advantage.