Customer Relationship Officer at Whytecleon

Our client is a foremost Dry-cleaning and Laundry Company

Description

• We are in need of a young, smart, high-energy intra-prenuers Customer Relationship Officers. Our Ideal individual is the one who can effectively act as a direct interface between the company and its customers, manage customer’s accounts, engage new prospects that will translate to increased revenue for the company.

Responsibilities

• Provides quality customer service to customers daily,
• Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner.
• Ensures the shop and the environment is clean before the shop opens for business.
• Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.
• Ensures proper analysis is done for garments dropped off and inform the customer appropriately.
• Ensures all garments are properly booked and tagged for identification.
• Handles pick-up of garments ensuring compliance to company policies and procedures.
• Releases finished items to customers and receive payment from customers.
• Ensures all customer complaints are resolved amicably and with SLAs.
• Makes calls to customers who have not been in domiciled outlet/branch for a given period.
• Increase revenue in domiciled branch/outlet by engaging leads, prospect, soliciting referrals and increasing existing customer patronage in cash sales.
• Reduced losses from overdue garments on the rails.
• Deposit cash at the bank when required.
• Examine garments and book content form if required before booking.
• Enter customer details correctly on the ERP.
• Performs any other duties or tasks as may be required your supervisors. Play the account manager role to a selected list of customers within the domiciled outlet,
• Effectively profile customers and more personalized service.

Requirements

• Minimum of SSCE
• 1 year on similar role
• Must be a fast learner
• Excellent time management skills and ability to multitask and prioritize work.
• Ability to build and maintain effective relationships at all levels.
• Excellent organization, planning and coordination skills
• Good intuitive, negotiating and analytical skills
• Ability to work with minimal supervision
• Highly proficient in the use of Microsoft office tools
• Excellent written and verbal communication skills
• Must be able to prepare reports and correspondence
• High on execution
• Low on excuses
• High sense of personal responsibility
• High Integrity
• Friendly
• Engaging
• Good Instincts
• Thorough and detailed
• Can –do attitude
• Passionate
• Proactive
• Can think on his/her feet
• Can take instructions and expand on it.