Customer Relationship Officer / Front Desk Officer, (NYSC) at Uniccon Group

KEY RESPONSIBILITIES

Front Desk & Administrative Duties

• Greet and welcome clients, visitors, and partners with warmth and professionalism.
• Maintain the front desk area, ensuring it is clean, organized, and visually appealing.
• Answer, screen, and route incoming calls to the appropriate departments or personnel.
• Manage appointment calendars, schedule client meetings, and assist staff with coordination needs.
• Handle incoming and outgoing correspondence, including mail and packages.
• Assist with documentation, data entry, filing, and other administrative tasks as necessary.
• Maintain accurate visitor logs and ensure adherence to facility access protocols.

Customer Relationship Management

• Serve as the primary contact for client inquiries, complaints, and service-related questions.
• Build and maintain positive, long-term relationships with clients through consistent, high-quality service.
• Provide detailed information about the company’s services, products, policies, and processes.
• Ensure prompt resolution of customer concerns by coordinating with internal teams.
• Follow up with clients to assess satisfaction levels and identify opportunities for service improvement.
• Support client onboarding processes to ensure a seamless customer experience.
• Maintain a customer feedback system and provide periodic reports to management.

Internal Collaboration

• Work closely with operations, sales, HR, and other departments to ensure smooth daily operations.
• Escalate urgent issues to relevant teams and track them to resolution.
• Contribute to the development of customer service standards and front-desk procedures.

Qualifications

• HND/Bachelor’s degree in Business Administration, Communications, Customer Service, or a related field
• Proven experience in customer service, customer relationship management, or front desk operations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and office management tools.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional appearance with a friendly, customer-focused attitude.

Key Skills

• Strong interpersonal and relationship-building skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Emotional intelligence and confidence in handling difficult clients.
• Proactive attitude with the ability to work with minimal supervision.
• High level of discretion and professionalism.