Customer Fulfilment Officer at C & I Leasing Plc

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way.
• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.

Requirements

• Candidates should possess a HND in any field.
• Minimum of 1 year of experience in a call centre or customer service environment.
• Not more than 27 years
• Excellent communication and problem-solving skills.
• Knowledge of customer service telephony and technology.
• Proficient in the usage of Microsoft packages.
• Ability to understand individual differences.