We are a business management firm with a primary focus on helping Start-ups thrive and achieve their business goals. We offer a wide range of corporate services from legal business solutions, human resource management to accounting and tax as well as marketing and brand communications. Our experts are well equipped to work with you to achieve desired results...
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The CX Officer ensures excellent customer service delivery by handling inquiries, complaints, and ensuring customer satisfaction for both B2B and B2C segments.
Key Responsibilities
Manage customer interactions via email, phone, and onsite visits.
Resolve customer complaints promptly and effectively.
Maintain records of customer feedback and generate reports.
Support sales and aftersales teams in managing client relationships.
Monitor customer satisfaction metrics and propose improvements.
Develop and implement customer experience strategies.
Assist in onboarding and educating clients on product usage.
Collaborate with marketing and sales to enhance the customer journey.
Prepare customer feedback surveys and analyze results.
Ensure service delivery aligns with company standards.
Train frontline staff on customer handling techniques.
Drive initiatives to boost customer loyalty and retention.
Requirements
Degree in Business, Communications, or related field.
3+ years experience in customer service roles.
Excellent communication and problem-solving skills.
Experience in B2B industrial environment is an advantage.
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