Customer Experience Officer (Solar Panel Manufacturing) at T.O.N Corporate Services

Job Description

• The CX Officer ensures excellent customer service delivery by handling inquiries, complaints, and ensuring customer satisfaction for both B2B and B2C segments.

Key Responsibilities

• Manage customer interactions via email, phone, and onsite visits.
• Resolve customer complaints promptly and effectively.
• Maintain records of customer feedback and generate reports.
• Support sales and aftersales teams in managing client relationships.
• Monitor customer satisfaction metrics and propose improvements.
• Develop and implement customer experience strategies.
• Assist in onboarding and educating clients on product usage.
• Collaborate with marketing and sales to enhance the customer journey.
• Prepare customer feedback surveys and analyze results.
• Ensure service delivery aligns with company standards.
• Train frontline staff on customer handling techniques.
• Drive initiatives to boost customer loyalty and retention.

Requirements

• Degree in Business, Communications, or related field.
• 3+ years experience in customer service roles.
• Excellent communication and problem-solving skills.
• Experience in B2B industrial environment is an advantage.
• Strong customer-oriented mindset.
• Ability to handle pressure and resolve conflicts.
• Knowledge of CRM tools is a plus.
• Team player with attention to detail.
• Proactive and adaptable in dynamic settings.
• Ability to analyze customer data and trends.

Benefits / Salary

• Salary: N300,000 / month.
• Competitive salary.
• Flexible work arrangements.
• Performance-based bonuses.
• Opportunity to grow in a high-impact industry.