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  • Posted: Oct 5, 2022
    Deadline: Oct 10, 2022
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company

     

    Customer Experience Officer

    The Vacancy exists at our UTAKO Terminal (FCT).

    Cadre: Entry Level

    Job Requirements:

    • BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

    Job Description:       

    • Make or update travel reservation(s) for walk in guest using the online booking system.
    • Create and maintain Guests/ reservation records.
    • Resolve service matters in-person or virtually.
    • Forward booking/traveling reschedule requests to the concerned unit.
    • Announce arrival and departure information using the public address system.
    • Assist with Guests’ luggage check in.
    • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
    • Adhere to all company policies and promote brand Goodwill.
    • Promote/ Cross sell the GIGM online booking app and other Company products & services.
    • Assist Guests that require special assistance to board or depart conveyance.

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as subject of email.

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