Customer Engagement Officer at Jobrole Consulting Limited

Job Description

• Receive and attend to e-mails, telephone, and social media from customers for all inquiries on complaints, inquiries, products, services, etc.
• Actively market all products in the company portfolio.
• Ensure active & customer engagement to identify issues.
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
• Record inquiries, complaints, comments, etc. for resolution and audit purposes
• Route customer requests and complaints to other departments to treat, where necessary.
• Prioritize and oversee all customer tasks that are achieved/meet all deadlines within the required timeframe (FOLLOW-UP).
• To be clear and polite to customers at all times, accurately evaluating the nature of their inquiry and determining the appropriate action to take, ensuring that information and advice given is factually correct.

Requirement Skills

• Minimum of Bachelor\\\'s Degree or its equivalent in a reputable University or Polytechnic
• 3+ years relevant work experience.
• Problem-solving skills with excellent written and oral communication skills.
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across the team members
• Strong attention to detail, result-oriented and creative skills.