Relationship Manager (Technical Sales) at CRC Credit Bureau Limited (Credit Reference Company)

Job Summary

• The Relationship Manager (Technical Sales) will be responsible for building and managing strong client relationships while driving revenue through consultative, solution-based selling. This role bridges business development and technology by translating client needs into technical solutions, supporting product adoption, and ensuring long-term customer success.
• The ideal candidate understands both client-facing relationship management and technical products such as APIs, platforms, SaaS solutions, or digital services.

Key Responsibilities

Client Relationship Management

• Build, manage, and grow long-term relationships with existing and prospective clients.
• Serve as the primary point of contact for assigned accounts.
• Understand client business goals and align company solutions to meet those needs.
• Ensure high client satisfaction, retention, and account growth.

Technical Sales & Solution Consulting

• Identify customer requirements and propose appropriate technical solutions.
• Present and explain products, platforms, APIs, or systems in a clear, business-friendly way.
• Support product demos, proof of concepts (POCs), and onboarding sessions.
• Work closely with technical teams to translate client needs into functional requirements.

Revenue & Business Growth

• Drive sales pipeline development from lead generation to deal closure.
• Upsell and cross-sell relevant products and services to existing clients.
• Prepare proposals, pricing discussions, and commercial negotiations.
• Track sales performance and meet agreed revenue targets.
• Collaboration & Internal Coordination
• Collaborate with engineering, product, and support teams to ensure smooth delivery.
• Provide client feedback to product a
• Required Skills & Competencies

Relationship & Sales Skills

• Strong relationship-building and communication skills
• Consultative and solution-oriented sales mindset
• Ability to manage multiple client accounts effectively
• Negotiation and stakeholder management skills

Technical Skills

• Understanding of technical products (APIs, SaaS platforms, digital systems, or data-driven solutions)
• Ability to explain technical concepts to non-technical stakeholders
• Comfortable working with engineers, product managers, and technical documentation

Soft Skills

• Strong problem-solving and analytical skills
• Excellent presentation and storytelling ability
• Proactive, self-driven, and results-oriented
• Ability to work across business and technical team