Customer Care Representative (Ref. No: ADM/CCR/02/23) at Dipsy Fiberglass Manufacturing Limited

Job Responsibilities

We are looking for a customer care representative that will:

• Serve as customers’ primary point of contact.
• Act as a liaison between the company and its customers.
• Manage incoming calls and customers’ inquiries, while generating sales leads that develop into new customers.
• Identify and assess customers’ needs to achieve company’s satisfaction.
• Handle emerging problems that customers might encounter with accuracy and efficiency, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage records of customers’ interactions.
• Perform any other job-related duties as may be assigned by the supervisor.

Educational Qualifications

The candidate should have minimum of an ordinary diploma (OND) in management studies, Marketing or a related field with two (2) years relevant experience.

Core Competencies 

• Evidence of significant customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Understand the values of good communication skills.
• Proven problem-solving skills. Good interpersonal skills.
• Candidate must be patient, empathetic and good at having passionate communication.

Job Locations: Sango Ota, Ogun State and Opebi Allen, Ikeja, Lagos State, Nigeria.

Salary: #80,000