Jobs at EHA Clinics

Mission Objective

• At EHA Clinics Laboratory, our mission is to consistently deliver the highest quality of laboratory services, tailored to meet the unique needs of our clients.
• We are dedicated to upholding professional excellence, ensuring that every examination we conduct is fit for use.
• Our commitment extends to the continuous improvement of our Quality Management System, embracing the principles of ISO 15189:2022 and JCI Ambulatory Standard.
• Through unwavering dedication to quality and compliance, we aim to set the standard for excellence in healthcare diagnostics, fostering trust and well-being within our community.
• The role of Lab Coordinator at EHA Clinics Laboratory, is pivotal in ensuring the day-to-day operations run smoothly and align with EHA Clinics commitment to delivering the highest quality laboratory services.
• The Lab Coordinator responsibilities include overseeing the work of laboratory technicians, ensuring adherence to protocols and procedures, and maintaining a conducive working environment.
• The Lab Coordinator plays a crucial part in upholding professional excellence by providing leadership and guidance to the Lab team. Regular training, mentoring, and performance evaluations fall within the lab coordinator`s domain, contributing to the continuous improvement of our Quality Management System. The lab coordinator`s dedication to
• fostering a culture of precision and compliance is essential for the successful execution of EHA clinics mission

 Duties And Responsibilities
Purpose:

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

Engagement:

• Coordinate the implementation of a QMS and its associated SOPs and policies to satisfy accreditation requirements for ISO 15189.
• Coordinate the daily running and processes in the laboratory ensuring targeted benchmarks are met in the area of customer experience, quality, financial stewardship, safety and personnel engagement.
• Identify key issues in project and execution in the laboratory which lead to the successful attainment of objectives. Participate in assigned research projects.
• Initiate new ideas for expansion of services.
• Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following and ensuring team members follow established standards, procedures and complying with legal regulations.

 Delivery:

• Follow up and ensure all staff to maintain their professional accreditations and licences.
• Maintain and coordinate inventory to ensure zero stock out
• Maintain quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment by utilising approved testing procedures; monitoring quality control measures and protocols.
• Review logs and registers to ensure compliance with established policies and procedures.
• Drafting, reviewing and enforcing new Standard operating procedures
• Support in organising laboratory performance and quality reports.

Targeted Specializes Knowledge

• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Must possess a valid practice Licence
• Minimum 3 years experience in a regulated clinical laboratory is required.
• Minimum 1 year of supervisory experience is desirable.
• Candidates must possess a current practising licence and be a member of the Association of Medical Laboratory Science Council of Nigeria.
• Additional training and experience in laboratory quality management systems is desirable

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem-solving and Initiative
• Time Management and Organization
• Attention to Detail.

Benefits 

• Remuneration: N490,000 monthly gross. 
• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment.

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Mission Objective 

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer,Client Engagement  will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• The Client engagement Associate will be required to ensure customer conversions and retention.
• The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
• The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Duties and Responsibilities
Purpose:

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

Engagement:

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

Delivery:

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Requirements
Targeted Specialized Knowledge:

• Minimum of Bachelor's Degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

Remuneration:

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment. 

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Job Description

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care.
• S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients.
• In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Responsibilities
Purpose:

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.                        

Engagement:

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. 
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

Delivery:

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Requirements ​

• Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of post NYSC. 
• Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Remuneration
N355, 600 monthly gross. 

Benefits:

• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment.

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Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 
• The REACH Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients.
• S/he is responsible for the supervision of all employed support staff.
• S/he is responsible to ensure the overall smooth day-to-day operations, and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities
Purpose:

• Develop medical policies and procedures and monitor adherence.
• Assess trends in the health care needs of clients in order to effectively develop new and existing medical services.
• Contribute to the operation and running of any research projects by providing clinical advice.
• Review medical KPIs and OKRs regularly.
• Provide ongoing advice and consultation to clinical staff.
• Organise and assign duties and tasks to clinical team members.
• Evaluate team activities, needs, and problems on a daily or as-needed basis.
• Oversee staff schedules for productivity and adequate staffing levels.
• Evaluate performance of clinical team members and conduct performance evaluations.
• Supervise and coordinate the delivery of patient care and onboarding of new staff.
• Conduct face-to-face medical consultations and provide clinical support remotely.

Engagement:

• Conduct periodic staff meetings with clinical team members.
• Effectively present data and information to the Management team
• Resolve complaints in a diplomatic and timely manner.
• Identify and recommend solutions to team and office issues.
• Coordinate and assist in the delivery of healthcare with all members of the health team.
• Provide clinical input for new business development opportunities.

Delivery:

• Evaluate the quality and appropriateness of medical care and documentation.
• Regularly review medical KPIs and OKRs for quality assurance.

Key Areas of Note: 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Targeted Specialized Knowledge 

• Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC.
• Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Benefits 

• N450,000 monthly gross. 
• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment.