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  • Posted: Jan 10, 2025
    Deadline: Not specified
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    Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
    Read more about this company

     

    Customer Care Executive -Ajah

    Salary: ₦100,000 - ₦120,000
    Experience: Previous experience in customer service or a similar role is preferred

    About Our Client:

    Our Client  is an ultra-modern, computerized specialist eye healthcare facility that offers excellent eye care services. Our team of experienced optometrists and ophthalmologists is passionate about providing exceptional care and delivering solutions that ensure the best possible outcomes for our patients. Our Client is  dedicated to promoting overall eye health and well-being.

    Job Summary:

    We are seeking a motivated and friendly Customer Care Executive to join our team in Ajah, Lagos. The ideal candidate will be responsible for managing customer interactions via calls and social media, processing sales transactions, and maintaining accurate records of client information. As part of the team, you will ensure an exceptional customer experience, contributing to the overall success of the organization.

    Key Responsibilities:

    • Customer Interaction: Handle all incoming calls and messages on the company’s social media platforms, responding promptly and professionally.
    • Sales Transactions: Process and accurately record all sales transactions, ensuring accurate and up-to-date client information.
    • Client Information Management: Maintain and track client data in an organized and efficient manner.
    • Customer Service: Provide outstanding customer service by addressing inquiries, resolving concerns, and ensuring a positive experience for every client.
    • Team Collaboration: Work with other team members to continuously improve the overall customer experience and share insights to enhance service delivery.

    Qualifications:

    • Education: Bachelor’s degree preferred.
    • Experience: Previous experience in customer service or a similar role is preferred.
    • Skills:
      • Strong communication skills with a friendly and approachable demeanor.
      • Ability to handle multiple tasks and work efficiently in a fast-paced environment.
      • Proficiency in using social media platforms and messaging tools to manage customer interactions.
    • Location: Candidate must reside in Ajah or nearby areas for easy commute.

    Why Join Us

    • Competitive Salary: Attractive monthly salary between ₦100,000 - ₦120,000.
    • Career Development: Opportunities for growth and professional development in the healthcare industry.
    • Supportive Work Environment: Work in a dynamic and collaborative environment with a passionate team.
    • Employee Benefits: Access to health insurance, wellness programs, and other employee perks.

    Method of Application

    Interested and qualified? Go to Sigma Consult on www.mysigma.io to apply

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