Credit Control Officer at IpNX Nigeria Limited

Job Summary:

• The Credit Control Officer ensures that enterprise customers are billed promptly based on their respective SLA, while keeping accurate record for all links and update the ESFS and Billing system. He/She resolves queries arising from billing activities and generates reports as required.

Job Responsibilities:

• Ensure timely and accurate submission of invoices in accordance with the billing process
• Resolve and escalate, when necessary, all issues delaying invoicing
• Computes and generate credit note as maybe required
• Ensure that client list/database is accurate and up to date
• Ensure all correspondence are well kept on Freeside and EDRM as required
• Ensure weekly processing of invoices on Freeside for posting into SUN-System
• Generate billing reports and other analysis such as new sales and lost business report
• Attend to service code request on ESFS
• Generate other reports as required.
• Resolve issues and attend to requests within stipulated time.
• Must promptly escalate issues that cannot be handled to the supervisor
• Identify and escalate priority issues observed immediately

Qualifications and Requirements:

• HND/B.sc in Social Sciences or related discipline
• 1 years’ experience in a fast-paced office environment
• Customer Relations, Book-keeping, Office Management, Human Relations (Any other Human Related) in Telecoms company