Courier Manager at LOPTERRA

Job Description

• They are seeking a skilled and experienced Courier Manager to oversee their courier operations and ensure the efficient and effective delivery of parcels and packages. The Courier Manager will be responsible for managing day-to-day operations, optimizing processes, and leading a team of couriers to deliver exceptional service to their customers.
• The ideal candidate will have a strong background in logistics management, excellent leadership skills, and a commitment to quality and safety.

Responsibilities

• Oversee all aspects of courier operations, including scheduling, route planning, and parcel sorting, to ensure timely and accurate deliveries.
• Monitor performance metrics and KPIs to identify areas for improvement and implement operational enhancements as needed.
• Ensure compliance with company policies, procedures, and safety regulations.
• Ensure timely and accurate completion of deliveries, meeting service level agreements and meeting customer expectations.
• Optimize delivery routes and schedules to maximize efficiency and minimize delivery times and costs
• Lead and motivate a team of couriers to achieve performance targets and deliver high-quality service to customers.
• Provide coaching, training, and guidance to team members to support their professional development and growth.
• Foster a positive and collaborative work environment that promotes teamwork and accountability.
• Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure a positive customer experience.
• Proactively communicate with customers regarding delivery updates, delays, and any other relevant information.
• Manage inventory levels and ensure adequate stock of packaging materials and supplies to support daily operations.
• Coordinate with suppliers to replenish inventory and negotiate favourable pricing and terms.
• Maintain accurate records of deliveries, including tracking information, delivery times, and proof of delivery.
• Implement quality control measures to ensure the accuracy and integrity of parcel handling and delivery processes.
• Conduct regular audits and inspections to identify and address any issues or discrepancies.

Qualifications

• Bachelor's Degree in Business Administration, Logistics, or related field (preferred).
• 3-4 years proven experience in courier or logistics management roles.
• Strong leadership and interpersonal skills.
• Strong communication skills, with the ability to motivate and inspire a teamExcellent organizational and problem-solving abilities.
• Proficiency in logistics software and microsoft tools.
• Knowledge of transport and safety regulations or standards.
• Ability to thrive in a fast-paced and dynamic environment.
• Valid driver's licence