Corporate Service Officer at Alan & Grant

Job Summary

• The Corporate Service Officer serves as the primary contact for clients, ensuring a seamless experience from enquiry to delivery of furniture products and services.
• The role manages client requests, provides product information, supports order processing, and coordinates with the production, design, and logistics teams to ensure timely fulfilment.
• The officer ensures high levels of customer satisfaction while maintaining professional communication and accurate documentation.

Key Responsibilities

• Handle customer and corporate enquiries on furniture products, pricing, custom orders, and delivery timelines.
• Manage order initiation, documentation, and status updates, ensuring clients are informed at every stage.
• Liaise with the design, production, and logistics teams to confirm specifications, manufacturing progress, and delivery schedules.
• Resolve client complaints or after-sales issues such as defects, repairs, or replacements.
• Maintain an updated CRM or customer database, including quotations, invoices, and service logs.
• Support client visits, showroom demonstrations, and product presentations where necessary.
• Prepare weekly/monthly customer service reports for management review.
• Ensure all customer interactions meet company service standards and follow internal policies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2-5 years of experience in customer service or sales support, preferably within furniture, manufacturing, or interior solutions.
• Strong communication and relationship-management skills.
• Proficient in MS Office and customer management tools.
• Strong problem-solving ability and a customer-centric mindset
• Strong organisational and documentation skills, with keen attention to detail
• Ability to work collaboratively with cross-functional teams such as design, production, and logistics.