Consultant - ICT at Center for Civilians in Conflict’s Mission

Job References: ICTCABJ1822022 - Abuja and ICTCMD1822022 - Maiduguri
Locations: Abuja (FCT) & Maiduguri, Borno
Department: Operations
Reports To: Senior Operations Manager
Contract duration: 3 months

Job Summary

• The successful candidate will coordinate and deliver various ICT related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs providing protection to civilians in conflict.
• You will provide responsive, professional service and technical support to CIVIC staff and Consultants to ensure efficient operation and use of CIVIC information sharing, communication, and collaboration technologies.

Job Responsibilities

• Install and configure new laptops for staff members or consultant.
• Prepare and install standard IT environment (e.g., laptops & peripheral equipment)
• Install, configure, and upgrade operating systems and software, using standard business and administrative packages; recommends and/or performs upgrades on systems
• Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops and laptops remotely or directly on the user-side
• Install, assemble, and configure peripherals such as printers, scanners, and related hardware
• Assist in the installation of network infrastructure including cabling, communications equipment, and telecommunications hardware
• Assist in the organization of presentations, audio, and videoconferencing (equipment setup,
• configuration and testing), working closely with end-users to resolve specific problems maintaining a high level of end-user satisfaction
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e- mail, network, and peripheral equipment problems
• Work with procurement staff on the procurement of IT hardware and software
• Performing asset inventory activities as needed
• Communicate with vendors to resolve technical problems with computing software and hardware
• Train other staff on software and hardware
• Work with CIVIC HQ IT staff to configure user accounts, attain licenses, and provide access to CIVIC resources
• Perform other duties of similar nature or level

Educational Qualifications & Experience Requirements

• Bachelor's Degree in IT-related fields (Computer Science / Engineering, Computer Networking, Programming, and Information Systems)required.
• Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, equivalent and ITIL Foundation Certified.
• Minimum of three years' work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, backup, application, and database technologies.
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented, and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Language Required:

• Fluency in oral and written English and Hausa is required.

Key Working Relationships:

• Internal-All staff (Program & Operation staff)
• External -Donors Representatives & Vendors.