Confectionary Customer Service Representative at WorQulture

Summary

• Our client - a top-tier baking and confectionery store) is hiring for the role of aCustomer Service Representative.
• The Customer Service Representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.

Key Responsibilities
Customer Service Duties:

• Welcome customers and provide a warm, friendly, and professional experience.
• Respond promptly to customer enquiries (in person, via phone, or online).
• Address complaints efficiently and ensure customers leave satisfied.
• Liaise with production to confirm orders, delivery timelines, and special requests.
• Maintain records of customer interactions, feedback, and transactions.
• Support with sales, upselling, and promoting new products

Requirements

• Bachelor's degree/ OND/HND
• 2 years’ Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.