WorQulture is a business structuring and design firm We specialize in designing and implementing business processes, performance management tools, and learning resources to empower your employees to deliver optimum value. â£
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Our client - a top-tier baking and confectionery store) is hiring for the role of aCustomer Service Representative.
The Customer Service Representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
Key Responsibilities
Customer Service Duties:
Welcome customers and provide a warm, friendly, and professional experience.
Respond promptly to customer enquiries (in person, via phone, or online).
Address complaints efficiently and ensure customers leave satisfied.
Liaise with production to confirm orders, delivery timelines, and special requests.
Maintain records of customer interactions, feedback, and transactions.
Support with sales, upselling, and promoting new products
Requirements
Bachelor's degree/ OND/HND
2 years’ Experience in customer relations or any other relevant role
Strong written and verbal communication skills
Excellent problem-solving skill
Detail-oriented
Demonstrate ability to increase customer retention and satisfaction
Strong interpersonal and customer relation skills
Ability to work effectively with minimal supervision
Strong organizational skills
Proficiency in all Microsoft applications.
Excellent time management, project organization, and follow-through skills.
Positive attitude focused on customer satisfaction.
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