Competitions Strategy & Planning Officer at The Confederation of African Football (CAF)

Description

• You believe you have the educational background and professional experience to elevate the organization to the highest international standards?
• CAF is looking to recruit a Guest Management & Protocol Manager.

Responsibilities

• Report to the Head of Tournament Services and work collaboratively with other departments to deliver high-quality guest experiences.
• Define and implement Guest Management policies and procedures guidelines in alignment with CAF standards.
• Liaise with all relevant CAF departments and external stakeholders to plan and operate Guest Management policy and services.
• Define workforce plans to execute Guest operations for all CAF Tournaments & Events.
• Prepare guest lists and invitation letters and follow up with guests on their attendance confirmation.
• Monitor guests' requests and bookings in liaison with the CAF Travel & Accommodation department.
• Ensure delivery of service levels for VVIP/VIP guests during all CAF Tournaments & Events.
• Liaise with Local Organizing Committees to optimize CAF Guest Management policy and services.
• Develop a strategy for the implementation of comprehensive Guest Management Software to provide the best end-to-end guest experience.
• Establish and monitor a tracking system for guests' movements during all CAF Tournaments & Events.
• Generate reports on the activities and work progress regularly.
• Manage day-to-day operations and liaise with all relevant CAF departments and external stakeholders.
• Prepare and submit post-event reports.
• Evaluate guest satisfaction, identify gaps, and recommend improvements.
• Maintain best practice level by initiating and proposing innovative and state-of-the-art concepts.

Requirements (profile)

• Bachelor’s or Master’s Degree in Business Administration, Hospitality, or a related field.
• Minimum of five years of experience in guest management / hospitality, with experience in the sports industry as an advantage.
• Client-oriented with a focus on attention to detail.
• Strong organizational and interpersonal skills.
• Able to work in a team, learn from others, and share knowledge.
• Strong verbal and written communication skills.
• Ability to build strong relationships in a multicultural environment.
• Flexible with travel and ability to multitask.
• High level of proficiency with Microsoft Office and other modern IT tools.
• Fluent in English and/or French language both written and spoken; command of any other CAF official languages (English, French, Arabic) is a plus.
• Committed to diversity and inclusivity in the workplace.

We offer

• An interesting and varied job in an exciting and innovative international organization.
• Attractive employment conditions.
• The opportunity to be part of a highly committed international team.
• Quality social security coverage.
• An excellent pension schemes.