Community Manager at Digital Marketing Skill Institute

About the Role:

• The Community Manager will build, engage, and manage the company’s online and offline communities. This role involves fostering meaningful relationships with members, driving engagement, moderating conversations, and creating a positive brand experience.
• The ideal candidate is people-oriented, creative, proactive, and passionate about building vibrant communities that support brand growth and customer loyalty.

Key Responsibilities:

Community Engagement & Management

• Build, grow, and manage the brand’s community across platforms (WhatsApp, Telegram, Facebook Groups, Instagram, LinkedIn, etc.)
• Initiate and drive daily conversations to keep the community active and engaged
• Respond to comments, messages, and inquiries in a timely and professional manner
• Moderate discussions to ensure compliance with community guidelines
• Foster a positive, inclusive, and engaging community culture

Content & Communication

• Create and share engaging content tailored to the community (posts, updates, polls, discussions, announcements)
• Collaborate with the marketing team to align community content with brand messaging
• Develop weekly/monthly content calendars for community engagement
• Share updates about products, services, events, and company initiatives

Community Growth & Activation

• Develop and execute strategies to grow the community organically
• Plan and run engagement campaigns, challenges, and interactive sessions
• Identify and onboard community ambassadors, influencers, or active members
• Encourage user-generated content and participation

Events & Programs

• Plan and coordinate virtual and/or physical community events (webinars, meetups, workshops)
• Support execution of brand events and ensure community participation
• Gather feedback from community members post-events

Analytics & Reporting

• Track community growth, engagement, and activity metrics
• Monitor feedback, sentiment, and trends within the community
• Provide regular reports with insights and recommendations
• Use data to improve engagement strategies and community experience

Customer Support & Feedback Loop

• Act as the first point of contact for community-related inquiries
• Escalate issues or complaints to the appropriate team when necessary
• Gather feedback from the community and share insights with internal teams
• Identify recurring concerns and suggest improvements

Requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field (preferred)
• 1–3 years of experience in community management, social media management, or related roles
• Strong communication and interpersonal skills
• Experience managing online communities (WhatsApp, Telegram, Facebook Groups, etc.)
• Ability to create engaging content and drive conversations
• Strong problem-solving and conflict resolution skills
• Proficiency in social media and community management tools
• Ability to work independently and collaboratively