Community Manager at Catering to Africans In Need (CAIN)

Key Responsibilities

Volunteer & Alumni Engagement

• Build and maintain an active volunteer network, offering value, appreciation, and timely information on volunteer opportunities at CAIN.
• Develop and manage a thriving alumni network, keeping alumni connected to CAIN’s mission and engaged with opportunities for collaboration, mentorship, and storytelling.
• Plan and coordinate community events (virtual and in-person) to strengthen volunteer and alumni engagement.

Beneficiary Communication & Support

• Conduct regular check-ins with current students, alumni, parents, and grantees, offering support, updates, capturing feedback, and tracking progress.
• Track and report alumni progress, identifying challenges and sharing relevant opportunities for education, employment, or mentorship.

Donor, Partner & Sponsor Relations

• Provide consistent, personalized updates to donors, sponsors, and partners, celebrating milestones and transparently communicating challenges and impact.
• Support fundraising efforts by cultivating strong, ongoing relationships with external stakeholders.

Internal Community & Staff Support

• Foster a warm, collaborative, and unified working culture across the CAIN team.
• Support staff across departments with tasks such as research, program implementation, monitoring and evaluation, fundraising, and community storytelling.

Social Media & Global Community Building

• Collaborate closely with the Communications Manager to ensure CAIN’s social media reflects the warmth, energy, and impact of our community.
• Coordinate with students, parents, alumni, volunteers, staff, and partners to co-create authentic content and share powerful stories that the Communications Manager can amplify online.
• Infuse fun, warmth, and creativity into CAIN’s online presence by bringing fresh ideas and feedback from the community.
• Help shape campaigns that make people across the world fall in love with CAIN—our people, our mission, and our impact—so they are inspired to give, partner, and advocate.
• Stay attuned to community sentiment and social trends, providing insights that help the Communications Manager keep CAIN’s platforms engaging and relevant.

Requirements

• A Bachelor’s degree from a recognized institution.
• At least 2 years of experience in community management or a similar people-centered role (experience working with youth, volunteers, or donor engagement is an added advantage).
• Excellent interpersonal skills with the ability to connect meaningfully with people across different ages, backgrounds, and cultures.
• Strong written and verbal communication skills, including the ability to draft engaging emails, reports, and community stories.
• A warm, friendly, and proactive personality—someone who naturally brings energy and positivity into every interaction.
• Strong organizational and time-management skills, with the ability to juggle multiple relationships and tasks effectively.
• Proven ability to craft compelling stories and create engaging content for newsletters and community-focused social media.
• Event planning and coordination experience.
• Good monitoring and evaluation skills, particularly in tracking program impact and engagement.
• Tech-savvy and comfortable using communication and collaboration tools (e.g., WhatsApp, Zoom, Airtable, Google Workspace).
• Willingness to work on Saturdays for events, community check-ins, and meetings.

Additional Competencies (Preferred)

• Experience working in or with nonprofit organizations.
• Familiarity with donor management tools or email marketing software.