Community Engagement / Online Customer Service Officer at Jewels Leading Lights Academy

Job Summary

• Social media (social media customer service representative), you will interact and work with customers to answer questions, Sell products across channelsand resolve any potential issues.
• You will be the first point of contact for customers online.

Responsibilities

• Carry out & send report of weekly analytics using the tools provided in the platform
• Respond to Facebook, twitter, and instagram chats in a timely and friendly manner
• Evaluate trends/ problems via the social media platforms and provide proper perspective/solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services
• Research needed information using available resources
• Route escalations to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Manage & update customer databases
• Boost customer loyalty by offering a proper experience over the phone

Requirements

• Interested candidates should possess an OND qualification with 1 year work work experience.
• Age- under 27
• Female prefered