Community Associate at Co-Creation Hub (CcHUB) Nigeria

Job Description

As a Community Associate, you are arguably one of the most important elements when creating and scaling a co-working and community vision. As part of the community team, you will be responsible for creating innovative & exciting methods to engage and manage the CcHUB Community with the community manager.

The Community Associate will help identify and thoroughly understand the various groups of the CcHUB Community, which include Startups, entrepreneurs, investors, businesses, etc and will drive the awareness of CcHUB projects through creative, clear, and compelling methods which include but are not limited to social media.

Key Responsibilities

• Help develop strategies to expand & deepen the CcHUB startup community through various strategic community engagements, which will drive new member acquisition and create an active, engaging community.

• Identify, launch and manage community initiatives to keep the CcHUB community engaged.

• Work very closely with the community manager and the communications team to engage our community better online and create content relatable to the ecosystem.

• Champion events, internal and external, and ensure seamless execution.

• Manage the physical space of the community to fit the members.

• Understand  & amplify the total customer experience (Create a sense of community among members ).

• Produce bi-monthly reports on community trends, including but not limited to data on the number of events, type of event, & the number of attendees at such events.

• Monitor & report on feedback/online reviews and liaise with management to relay customer feedback and insights gained from online conversations within the community.

• Build relationships with members, potential members, and industry professionals.

• Create a welcoming environment: onboarding and assisting community members in a friendly, patient, and professional manner. 

• Maintain and monitor accurate databases across various platforms (billing, customer data, etc.)

• Plan monthly events, hangouts, digital engagement, workshops, and seminars targeted at various community members.

• Answer, screen, and forward phone calls, inquiries, and requests, and handle them as appropriate. 

• Work with the Administrative Team to ensure space maintenance and management of the co-working space.

Qualifications

Qualifications

An ideal applicant must also possess the following:

A keen understanding of:

• The startup ecosystem in Nigeria and across the region.

• Digital and social media engagement. 

• How to create and sustain active communities in person and online

• Understand what community engagement is and how to meet the needs of the community and community members. 

• Tools and strategies that enhance community engagement both online and offline

• Bachelor’s Level or equivalent in communication, English, journalism, marketing, or a related field.

• At least 1 year of experience in a similar role

• Organizational skills to handle multiple priorities in a fast-paced environment.

• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.

• Extensive experience in stakeholder management.

• Knowledge of marketing trends and techniques.

Additional Information

What we offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.