Collections Specialist at FairMoney

Roles and Responsibilities

Your mission will be to :

• Plan a course of action to recover outstanding payments
• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently
• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers
• Listen actively to customers and ensure conversation is collection-driven
• Advise customers on their payment options and best methods of payment
• Properly document information from the conversation
• Negotiate payoff deadlines or payment plans
• Create trust relationships with debtors when possible to avoid future issues

Requirements

• A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations
• Apt in negotiating and persuading
• Good knowledge of the collection process and approach
• Excellent collaborator and team player
• Excellent communication skills, both oral and written
• Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects
• You may have an understanding/working knowledge of a collections system (advantageous)
• You should be comfortable with skills in Microsoft Office/Google Workspace
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment