Plan a course of action to recover outstanding payments
Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently
Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers
Listen actively to customers and ensure conversation is collection-driven
Advise customers on their payment options and best methods of payment
Properly document information from the conversation
Negotiate payoff deadlines or payment plans
Create trust relationships with debtors when possible to avoid future issues
Requirements
A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations
Apt in negotiating and persuading
Good knowledge of the collection process and approach
Excellent collaborator and team player
Excellent communication skills, both oral and written
Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects
You may have an understanding/working knowledge of a collections system (advantageous)
You should be comfortable with skills in Microsoft Office/Google Workspace
You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
Gmail
Yahoomail