Collection Specialist at CashXpress Nigeria Limited

Job Summary

• We are looking for experienced Collection Specialists who will be responsible for managing due, overdue accounts and follow up with payments from persons who have failed to repay their loans or debts on time while maintaining professionalism.

Responsibilities

• Contact clients via phone calls, emails, text messages to discuss due/overdue payments and negotiate repayment plans.
• Review loan agreements, payment histories, and other relevant documents to understand the status of each account and determine the appropriate collection strategies.
• Negotiate payment arrangements, settlements, or restructuring plans with debtors to resolve outstanding balances and facilitate repayment.
• Maintain accurate records of communications, payment agreements, and debt statuses in databases or software systems.
• Provide assistance and guidance to clients, answering questions, addressing concerns, and offering options to help them meet their financial obligations.

Requirements

• Experience in Debt Collections, Customer Service, or Financial services is highly recommended.
• A bachelor's degree in Finance, Business Administration, or any related field is required.
• Must have served (NYSC)

Other Requirements:

• Strong verbal and written communication skills are essential for effectively communicating with customers, colleagues, and supervisors. Ability to negotiate payment terms and settlements, and possess good persuasion skills. Detail-oriented and organized and to manage multiple accounts, documentation, and deadlines.
• Proficiency in using computers, including spreadsheet software and customer relationship management (CRM).
• Recover outstanding debts while maintaining professionalism and compliance with industry regulations.

Salary
N120,000 per month (Performance Bonus) .