Club Event/Concierge Manager at The People Practice

The position is directly responsible for revenue generation through high profile event engagement strategies. The Club Events/Concierge Manager plays a crucial role in enhancing the club\'s reputation, attracting new members, and ensuring a high level of member satisfaction.

Strong relationship management to increase and retain membership in the club. Constant club presence. Represent the club in its relationships with numerous external constituencies.  

Event Strategy & Curation

• Develop and implement a quarterly event calendar aligned with organizational goals, member interests, and market trends.
• Research, conceptualize, and design creative and unique event concepts and formats to engage diverse audiences.
• Collaborate with internal teams (e.g., Membership, F&B, Operations) to align event themes with brand strategy.

Event Planning & Execution

• Prepare detailed event plans, budgets, and timelines.
• Source, negotiate, and manage relationships with vendors, entertainers, speakers, and suppliers.
• Oversee venue setup, décor, audio-visual requirements, catering, and other logistics to ensure seamless delivery.
• Coordinate event staff and volunteers; provide briefing and training as needed.

Stakeholder Engagement

• Engage and build relationships with members, sponsors, partners, and key stakeholders to enhance event content and sponsorship opportunities.
• Serve as the primary point of contact on-site during events.

Post-Event Evaluation

• Analyze event success through feedback surveys, attendance data, and financial reports.
• Prepare and present post-event reports with recommendations for future improvements.
• Maintain accurate records of budgets, contracts, and event documentation. 

SPECIFIC DUTIES & RESPONSIBILITIES

Scope of Services

The Consultant agrees to provide event management consultancy services to the Client, including but not limited to:

• Curation and Implementation of the business & Social events for the month.
• Vendor negotiations and management.
• Budget development and monitoring.
• Logistics oversight.
• On-site event supervision; and
• Post-event reporting and analysis.

Concierge:

• Develop and maintain a list of Concierge Partners (local & international)
• Initiates partnerships with international initiatives, brands, lounges, beaches houses etc, with discount for member\'s benefits.
• Sought Clubs abroad for affiliation and sealed agreement deals for the Club.
• Make reservations for members, such as for meeting rooms, lunch, dinner, hotel etc home and abroad.
• Write Introduction letters to Reciprocal clubs to announce our members upon their arrival abroad.
• Follow up with members for feedback after club events to ensure members\' satisfaction and improvement. 
• Attend to members requests/inquiries of members and address in a timely manner. 
• Assist in coordinating events/debt recovery. 
• Make sure that the club ambiance standards are maintained, club event advertisement updated and placed.
•  Updates member\'s information on Constant contact.

Qualifications

• Bachelor’s Degree in Hospitality Management, Event Management, Business Administration, or a related field.
• 5–7 years’ experience in event planning, hospitality, membership clubs, or concierge services.
• Proven expertise in vendor management, budgeting, and end-to-end event execution.
• Strong relationship-building, communication, and customer service skills for managing VIP clientele.

Must have skills

• Event planning and coordination
• Vendor and stakeholder management
• Budgeting and financial oversight
• Communication and interpersonal skills
• Customer service and client relationship management