Clinical Supervisor at Care Best Initiative (CBI)

Job Summary

• The Clinical Supervisor (CS) will oversee the provision of comprehensive primary healthcare services within supported health facilities as part of a humanitarian project in North-eastern Nigeria.
• The CS will be responsible for coordinating and supervising healthcare workers (nurses, midwives, community health workers, pharmacy staff, etc.), ensuring the implementation of clinical protocols and maintaining high standards of care.
• A key component of this role is overseeing the management of acute malnutrition and its complications, including supervising and overseeing the Outpatient Therapeutic Programs (OTPs) and Stabilization Centres (SCs) in the supported facilities.
• The CS will also be responsible for the capacity building of healthcare staff and ensure quality service delivery across the facilities.
• In addition, the CS will coordinate referrals, manage trauma-related cases, and provide technical guidance on maternal and child health, sexual and reproductive health (SRH), and gender-based violence (GBV) services.
• Through strategic implementation and supervision of the healthcare services, the CS will work to contribute directly to the project’s success and to achieving the broader organizational mission.

Responsibilities

Overall Clinical and Field Management:

• Coordinate and oversee the management of acute malnutrition and its complications, including the supervision of OTPs and SCs across the supported health facilities.
• Provide clinical oversight for healthcare service delivery, including maternal and child health, trauma management, and outpatient consultations for communicable and non-communicable diseases (CDs and NCDs).
• Supervise and provide technical support to healthcare workers including nurses, midwives, CHWs, pharmacy staff, and other facility-based personnel.
• Lead and oversee the implementation of SRH services, ensuring that antenatal care (ANC), postnatal care (PNC), safe delivery, and family planning services are delivered according to guidelines and protocol.
• Support and coordinate the clinical management of trauma-related cases and ensure proper referrals for cases requiring specialized care.
• Ensure the clinical management of rape and support for GBV survivors, including referrals to psychosocial and protection services.
• Plan, coordinate, and lead capacity building initiatives for healthcare staff, including formal training, mentorship, and on-the-job coaching.
• Develop and implement quality assurance measures to ensure adherence to clinical guidelines, particularly for malnutrition management, SRH, and GBV services.

Technical Support and Capacity Building:

• Conduct on-site supervision of OTPs and SCs, ensuring that staff are properly trained in malnutrition protocols and that facilities are adequately resourced to handle severe cases.
• Provide technical guidance on clinical protocols, ensuring that all healthcare staff are equipped to manage CDs, NCDs, trauma cases, and maternal health services.
• Mentor healthcare workers and provide on-the-job coaching to improve their clinical competencies and service delivery.
• Ensure the proper utilization of medical and nutrition supplies, including pharmaceuticals, to support quality healthcare delivery.

Coordination and Stakeholder Engagement:

• Strong competence in advocacy and stakeholder engagement.
• Work closely with community health workers to implement health awareness campaigns and engage community leaders on health-related issues.
• Collaborate with local partners, including government health departments and international organizations, to align service delivery with local healthcare priorities and to optimize resources.
• Maintain communication with stakeholders, including the project management team and relevant local authorities, to ensure smooth coordination of healthcare services.
• Coordinate the referral system within and outside the facilities, ensuring timely and appropriate referrals for cases needing specialized medical care or additional psychosocial support.
• Monitoring, Evaluation, and Reporting:
• Monitor healthcare service delivery to ensure compliance with clinical protocols and quality standards.
• Collaborate with Monitoring, Evaluation, Accountability, and Learning (MEAL) officers to track key health indicators and to improve service delivery based on findings.
• Ensure timely documentation and submission of project progress reports (activity reports, monthly, quarterly, semi-annual and annual reports), including data on healthcare, nutrition and GBV services, success stories, challenges, and recommendations for improvement
• Carry out any other task as requested by the line manager..

Requirements
Knowledge (Education & Related Experience):

• Medical Degree (MBBS/MD) or related health field from an accredited institution, with current license to practice.
• At least 3 years post NYSC experience; in comprehensive primary healthcare, clinical supervision, leadership, including clinical management of acute malnutrition (OTP and SCs) in health facilities.
• Strong understanding of SRH, maternal and child health, GBV, and emergency healthcare services.
• Proven experience in capacity building, staff mentoring, and coordinating healthcare delivery in humanitarian or low-resource settings.
• Master’s degree and other relevant clinical certification is an added advantage.

Skills (Special Training or Competence):

• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of public health principles and practices related to SRH in primary health care settings.
• Commitment to maintaining patient confidentiality and providing compassionate care.
• Good relationship management/ advocacy skills
• Ability to provide Health Education and Counselling to clients
• Implementing and overseeing quality improvement initiatives to enhance patient care, adherence to treatment, and overall outcomes.
• Must possess good report writing, data analysis, interpretation, and presentation skills.
• Advanced written and verbal communication skills
• Detail-oriented and excellent report writing skills
• Leadership/mentoring skills, supervisory and good interpersonal skills
• Conflict management skills
• Problem solving
• High level of integrity
• Good listener and easy to talk to
• Empathy

Key Behaviors:

• Interpersonal and intercultural sensitivity.
• Social and receptive (active listener).
• High degree of integrity.
• Ability to work independently and as a part of the team, as the situation dictates.
• Proactive and ready to take initiative.
• Ability to assimilate and handle a wide range of information efficiently and effectively.
• High level of stress tolerance and ability to work under pressure with minimum supervision.
• Willingness to undertake extensive field trips within the PCO working area.

Key Relationships (excluding own line manager and staff)
Internal:

• Program Coordinator
• Finance and Support Services team
• Various staff based in all CBI core departments, as and when necessary (e.g. funding, PDA, MEAL, finance, PPA)

External:

• Partners
• Consultants
• Service Providers/Stakeholders (Other NGOs)
• Government agencies
• Community leaders/CBOs.