Project Growth champions remote flexibility, prioritizes employee well-being, fosters inclusivity, and cultivates a culture of continuous learning and innovation. All roles are remote unless it is explicitly stated otherwise. Join our global tech journey!
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Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.
What Success Looks Like
Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
Engaged online community – Active group management fosters a supportive, interactive space.
Seamless coaching support – Well-organized scheduling and session management improve client experience.
Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
Proactive problem-solving – Tasks are managed efficiently with minimal oversight.
Key Qualifications & Skills
Experience – 1-3 years in customer service, virtual assistance, or client success roles.
Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms.
Fluent English (C1/C2) – Strong written and verbal communication skills.
Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.
Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.
Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.
Attention to Detail – Accurately track client interactions, updates, and records without supervision.
Availability – Must be available to work PST hours.
Work Environment – Reliable internet connection and a quiet, professional workspace.
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