Jobs at Project Growth

Key Responsibilities

• Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
• Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
• Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
• Share client success updates, track coaching call records, and communicate wins effectively.
• Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

What Success Looks Like

• Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
• Engaged online community – Active group management fosters a supportive, interactive space.
• Seamless coaching support – Well-organized scheduling and session management improve client experience.
• Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
• Proactive problem-solving – Tasks are managed efficiently with minimal oversight.

Key Qualifications & Skills

• Experience – 1-3 years in customer service, virtual assistance, or client success roles.
• Technical Skills – Familiarity with ticketing systems, CRM tools, and email management platforms.
• Fluent English (C1/C2) – Strong written and verbal communication skills.
• Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
• Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.
• Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.
• Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.
• Attention to Detail – Accurately track client interactions, updates, and records without supervision.
• Availability – Must be available to work PST hours.
• Work Environment – Reliable internet connection and a quiet, professional workspace.

go to method of application »

Key Responsibilities

• Lead Management & Sales Execution – Handle approximately 100 new incoming leads per month and work to convert them into executed contracts. Conduct negotiations from first contact through contract execution with potential sellers. Provide exceptional customer service, identifying seller pain points and offering tailored solutions.
• Pipeline & CRM Management – Maintain a structured and organized sales pipeline within the CRM (Podio), keeping all lead details updated. Consistently follow up with past leads to maintain engagement and drive conversions.
• Performance & Metrics – Meet or exceed monthly sales goals and key performance indicators (KPIs), including calls made, talk time, and conversion rates. Track and report on sales progress and deal status to ensure pipeline health and forecast accuracy.
• Collaboration & Teamwork – Work closely with team members to drive company growth and success. Stay engaged in ongoing training and adopt best practices in negotiation and sales strategy.

What Success Looks Like

• Consistently Achieving Sales Goals – Consistently hitting or exceeding monthly and quarterly sales targets.
• Efficient Pipeline Management – Successfully managing and closing a high-volume pipeline of leads through structured follow-ups and CRM tracking.
• Strong Negotiation & Closing Rate – Successfully negotiating and executing contracts that align with business goals, leading to high conversion rates.
• Exceptional Customer Service – Delivering top-tier customer experience, fostering strong relationships with sellers, and ensuring a smooth transaction process.
• Proactive CRM Management – Maintaining accurate and up-to-date records in the CRM to track progress and forecast revenue effectively.
• Continuous Improvement – Demonstrating a proactive approach to follow-ups, relationship-building, and sales process optimization to drive better results over time.

Qualifications

• 1+ year of phone sales or real estate experience (no real estate license required).
• Strong negotiation and rapport-building skills.
• Exceptional phone etiquette and ability to communicate with sellers effectively.
• Proficiency in CRM software (Podio is highly preferred) and ability to manage a high-volume sales pipeline.
• Tech-savvy, comfortable using platforms like Word, Excel, Outlook, and OneDrive.
• Reliable phone and internet service to support remote work.
• Fluent English speaker with a neutral accent and excellent written grammar.
• Highly organized, self-motivated, and able to prioritize tasks effectively.

go to method of application »

Key Responsibilities

• Manage and respond to customer inquiries via email, chat, and ticketing systems, ensuring timely and high-quality resolutions.
• Resolve subscription, payment, and order fulfillment issues for end-customers across multiple restaurant partners.
• Troubleshoot technical issues, escalating complex cases to internal teams when necessary.
• Assist in transitioning to a new CX platform (e.g., ZenDesk, Intercom), ensuring a smooth migration of customer support operations.
• Implement and support live chat functionality, helping define coverage hours and engagement strategies.
• Track and analyze customer support metrics, providing insights to improve response times and service quality.
• Maintain a deep understanding of the platform and services to provide accurate and helpful support.

What Success Looks Like

• Quick and effective customer issue resolution.
• Seamless implementation of live chat support.
• Efficient transition to a new CX platform.
• Improved customer experience, measured through support metrics and satisfaction ratings.

Key Qualifications & Skills

• 1+ years of experience in customer support, ideally in e-commerce, hospitality, SaaS, or subscription-based services.
• Experience with FreshDesk, ZenDesk, Intercom, or similar customer support platforms.
• Strong written and verbal communication skills, with professionalism and empathy.
• Ability to problem-solve quickly, ensuring a positive customer experience.
• Comfortable supporting multiple merchants simultaneously in a fast-paced environment.
• Tech-savvy, with the ability to learn and adapt to new tools and systems.
• Previous experience in hospitality, food & beverage, or a restaurant-adjacent industry is a plus.

go to method of application »

Key Responsibilities

• Handle client inquiries, troubleshooting requests, and technical concerns with professionalism and efficiency.
• Provide clear, step-by-step solutions for software-related questions, debugging automation issues, and API integrations.
• Maintain excellent communication and rapport with clients to ensure a seamless support experience.
• Develop a deep understanding of the company’s ERP system to effectively guide clients through technical challenges.
• Assist customers with workflow automation, integrations, and debugging of platform issues.
• Collaborate with the engineering and product teams to escalate and resolve technical concerns efficiently.
• Build long-term relationships with clients by delivering exceptional service and proactive support.
• Handle customer feedback, concerns, and feature requests, ensuring a positive user experience.
• Educate customers on best practices and new features to improve product adoption and satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Contribute to knowledge base articles, FAQs, and troubleshooting guides to enhance self-service support.
• Provide feedback to the product team based on customer pain points and recurring issues.

What Success Looks Like

• High customer satisfaction and quick resolution of client issues.
• Efficient troubleshooting and debugging of complex ERP and integration-related concerns.
• Strong relationships with customers, leading to increased retention and engagement.
• Proactive support strategies that help prevent issues before they arise.

Qualifications

• 2+ years in a customer support or technical support role, preferably in a B2B SaaS environment.
• Strong understanding of ERP software, automation integrations, and APIs.
• Fluent English proficiency, both written and verbal, with excellent client-facing presence.
• Comfortable handling technical troubleshooting and debugging inquiries.
• A proactive, personable, and patient approach to client interactions.