Client Service Lead at Detail and Avedia Consulting

Key Responsibilties

• The Client Service Lead is responsible for managing, nurturing, and expanding all client relationships, ensuring the delivery of high-quality campaigns, and aligning D & A services to meet the client's marketing objectives.
• You will serve as the primary point of contact for clients, managing communications and expectations, while leading the team to drive seamless project execution

Client Relationship Management:

• Act as the primary liaison between the agency and clients, ensuring satisfaction and fostering long-term partnerships.
• Understand client business objectives, brand, and industry trends to provide informed and strategic advice.
• Proactively identify opportunities for account growth and cross-sell agency services.

Campaign Strategy & Execution:

• Collaborate with clients to define campaign goals and deliverables.
• Lead creative team to ensure timely and successful campaign delivery.
• Oversee the creation of campaign reports and adherence to campaign schedules and budgets.
• Review and provide feedback on creative and media assets to ensure alignment with client expectations and brand guidelines.

Team Leadership:

• Manage and mentor the brand managers and other client service team members, promoting a collaborative, high-performance culture.
• Provide clear direction, support, and constructive feedback to team members.
• Facilitate training sessions or workshops to upskill the team on industry best practices, new tools, and client engagement strategies.

Financial Management:

• Oversee project budgets, ensuring campaigns stay within budget and are completed on time.
• Work with the finance department to manage billing and payment processes, minimizing discrepancies and delays.
• Collaborate with finance to track account profitability and recommend actions to improve efficiency and revenue.

Performance Analysis & Reporting:

• Monitor campaign performance, conducting post-campaign evaluations and compiling performance reports.
• Present insights and recommendations to clients, highlighting successes and areas for improvement.
• Use data analytics and feedback to refine future campaign strategies in collaboration with the acquisition team.

Key Performance Expectations (KPEs)

• Build and maintain strong client relationships, ensuring satisfaction and long-term partnerships.
• Understand client business objectives and provide strategic advice that drives value.
• Proactively identify growth opportunities and cross-sell agency services.
• Lead campaign strategy and execution, ensuring timely delivery within budget and aligned with client expectations.
• Oversee and mentor the client service team, fostering collaboration, performance, and professional growth.
• Manage project budgets, billing, and account profitability in collaboration with finance.
• Monitor and report campaign performance, providing insights and recommendations for continuous improvement.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 3 - 5 years experience.