Client Service Executive at iRecruiters Africa Limited

Job Summary:

• The company is seeking to hire a dedicated and customer-focused Client Service Executive who will be responsible for delivering exceptional guest experiences and ensuring the company’s guests feel valued and appreciated.

Key Responsibilities:

Client Service:

• Provide exceptional customer service to guests.
• Communicate with clients via phone calls, emails, or in-person.
• Identify and resolve client queries in a professional and timely manner.
• Maintain an accurate record of all client details and communications.
• Build and maintain long-lasting business relationships with clients.
• Provide clients with relevant information on the products and services offered by the company.
• Identify and make promotional/marketing offers to potential clients.

Inventory Management:

• Maintain inventory of resort amenities, including beach equipment, recreational activities, and guest supplies.
• Ensure inventory levels are maintained at optimal levels to meet guest demands.
• Conduct regular stock checks and report any discrepancies.

Procurement:

• Source and procure goods and services required for business operations.
• Negotiate with suppliers to ensure the best prices and quality.
• Maintain relationships with vendors and suppliers.

Key Requirements:

• Minimum of OND or equivalent in Hospitality, Tourism, or related field.
• 3+ years proven work experience as a Client Service Executive.
• Familiarity with CRM and Hospitality software.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Strong analytical and problem-solving skills.
• Deadline-driven and highly motivated individual.
• Ability to maintain calm composure in stressful situations.
• Friendly, approachable, and customer-focused demeanor.
• Good listening skills.
• Ability to offer excellent customer service.