Client Relationship Manager at LawPavilion Business Solutions

About the Role:

• We are seeking a seasoned Client Account Manager to oversee and grow relationships with clients across Kano State and the broader Northern Region.
• This strategic role combines account management, client relationship leadership, and revenue growth.
• You will serve as the key liaison between the company and our legal and corporate clients, oversee key accounts, and ensure the region meets its revenue targets.
• The ideal candidate is client-focused, results-driven, and skilled at balancing relationship management with revenue growth.

Key Responsibilities:

• Manage a portfolio of high-value client accounts, ensuring consistent engagement, satisfaction, and retention
• Follow up on client renewals, payments, and subscription cycles to drive revenue growth
• Serve as the main point of contact for client accounts in your region
• Provide onboarding, training, and ongoing support to users
• Identify opportunities to upsell or expand services within existing accounts
• Work closely with internal teams (sales, support, product) to address client feedback and issues
• Conduct regular client visits and maintain strong relationships with key stakeholders
• Track and report on account performance, revenue metrics, and client satisfaction

Qualifications:

• At least 3 years of account management experience, preferably in legal tech, SaaS, or related industries
• Strong interpersonal and communication skills with the ability to build rapport with diverse clients
• Previous experience in client relationship management, customer success, or B2B account management
• Familiarity with legal industry practices or SaaS products is a plus
• Ability to work independently and manage multiple client accounts effectively
• Excellent presentation, negotiation, and follow-up skills
• Must be a resident in or have strong familiarity with Kano State and the Northern Region
• Proficiency with CRM tools and the Microsoft Office suite
• Strong business acumen and revenue-driven mindset