Client Relations Officer at RS Hunter Limited

Job Description

VIP Clients Reception:

• Greet and welcome clients with the utmost professionalism and courtesy.
• Assist with check-in procedures, ensuring a swift and efficient process.

Personalized Concierge Service:

• Provide personalized assistance to meet the specific needs and preferences of Clients.
• Coordinate with ground services, catering, and other relevant departments to fulfill clients' requests.
• Ensure the maximum comfort of clients.
• Ensure availability of newspapers for clients to read and for aircraft when necessary.
• Ensure requested service delivery to clients within the Lounge.

Lounge Operations:

• Oversee the operations of the VIP/Executive Lounge, maintaining a pristine and exclusive atmosphere.
• Ensure the availability and presentation of high-quality food, beverages, and amenities.
• Supervise the collection and delivery of dishes and laundry for washing in good condition.
• Coordinate the boarding and deplaning of clients through the lounge in coordination with Ground Operations personnel
• Be professional in delivering such service; for example, serve tea/coffee in designated crockeries, drinks in appropriate presentations etc.

Security and Confidentiality:

• Adhere to strict security protocols to ensure the safety and confidentiality of private jet clients.
• Monitor lounge access to guarantee only authorized individuals are admitted.
• See to the 3rd party security service personnel in their professional interface with HNIs and attend to any issues that may arise at the screening points or entry and exits.
• Ensure all exits are locked when not in use.

Communication and Coordination:

• Communicate effectively with private jet operators, ground crews, and other service providers to ensure a seamless travel experience.
• Relay important information to clients regarding flight status, boarding, and other relevant details.
• Respond to mail on service requested and update such service where necessary in FBO ONE

Problem Resolution:

• Address and resolve any issues or concerns raised by clients promptly and discreetly.
• Collaborate with other staff members to handle unexpected situations with professionalism.
• Ensure control of the situation of clients and their assistants within the lounge such that there is no discomfort to other clients.
• Report any incidents that may affect the brand or losing a client to Supervisor and Head, FBO Operation for immediate action.

Upselling and Promotion:

• Promote additional services, amenities, or upgrades to enhance the overall private jet experience and contribute to revenue goals.

Training and Compliance:

• Stay informed about private jet industry standards, safety regulations, and customer service best practices.
• Participate in ongoing training to enhance customer service skills and maintain compliance.

Requirements

• A Bachelor’s degree/ HND Degree
• At least 1 -2 years’ work experience
• Strong Organizational skills
• Proficiency in handling clients inquiries and resolving issues
• Previous experience in luxury hospitality, private aviation, or a similar VIP customer service role
• Exceptional interpersonal and communication skills.
• Discretion and ability to handle sensitive and confidential information.
• Strong organizational skills with attention to detail.
• Flexibility to work irregular hours, including weekends and holidays
• Knowledge of private jet services, airport operations, and international travel regulations is a plus