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  • Posted: May 3, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX...
    Read more about this company


    Channel Account Manager


    • Develop and implement a comprehensive partner management strategy that aligns with the organization’s objectives.
    • Plan and execute campaigns to promote the organization’s partnerships, thereby enhancing its brand.
    • Manage all external partner communications to build positive relationships with key stakeholders.
    • Manage and evaluate the performance of distribution partners, optimizing growth opportunities and partnership campaigns.
    • Manage partner crisis communications and represent the organization when necessary.
    • Monitor market trends and identify partnership opportunities and potential challenges.
    • Organize events and ensure partner presence at conferences and media events.
    • Actively oversee the reputation management of the company’s partnerships.
    • Demonstrate the success and value of partnerships to the company.
    • Manage the Partnerships Department budget and ensure effective use of resources.
    • Encourage the sharing of best practices between partners in different countries.
    • Work closely with sales and marketing teams to develop strategies and programs that enhance partner performance.
    • Analyze partner performance, identify areas for improvement and implement solutions to maximize their effectiveness.
    • Provide training and resources to ensure partners understand and effectively promote our products/services.
    • Participate in strategic planning to anticipate market developments and adjust our partner strategies accordingly.


    • Master’s degree in marketing, communications, commerce, business management or related field.
    • At least 4 years’ experience in partnership management, preferably in a technological sector.
    • In-depth knowledge of the African market and partnership dynamics in the region.
    • Experience working with international teams or global partnerships.
    • Advanced computer skills required.
    • Excellent communication, negotiation, relationship management, writing and presentation skills, with attention to detail and an eye for the big picture.
    • Experience collaborating effectively on campaigns with partners across multiple teams.
    • Experience with partner-related media events.
    • Strong international networking experience and proactive networking attitude.
    • Ability to work independently and as part of a team.
    • Ability to work in a fast-paced, dynamic environment, with a proven track record of achieving ambitious goals.
    • Ability to identify and collaborate with ambassadors and spokespeople is a plus.
    • Speak fluently English or French

    Method of Application

    Interested and qualified? Go to RightCom on to apply

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