Job Offers at RightCom

Responsibilities :

You will be part of the Customer Success & TechOps team

• Motivated and team spirit.
• Understand customer requirements and functional specifications.
• Ability to understand the nature of customer issues and resolve them in a timely and efficient manner.
• Troubleshoot software issues reported by customers.
• Keep software applications up to date.
• Proactively improve the source of software code to increase efficiency.
• Develop improvements in the existing application.
• Application testing, performance analysis and continuous improvement.
• Send regular updates on project status. Coordination with co-developers and other related departments.

Writing incident reports

• Responsible for resolving customer issues via live chat, email, phone and remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and resolved issues
• Preferred qualifications Degree in PHP, web development or any other similar field.
• Mastery of PHP, MySQL, CSS, HTML, JavaScript.
• Mastery of Python.
• Ability to deploy the application on Apache Web Server. Ability to work independently and also in a team.
• Dedication and commitment to work. Good knowledge of Node.js, jQuery, AJAX, XML, Knowledge of Linux server management will be an added advantage.
• Fluency in English and French can be an asset.

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Responsabilities:

• Develop and implement a comprehensive partner management strategy that aligns with the organization’s objectives.
• Plan and execute campaigns to promote the organization’s partnerships, thereby enhancing its brand.
• Manage all external partner communications to build positive relationships with key stakeholders.
• Manage and evaluate the performance of distribution partners, optimizing growth opportunities and partnership campaigns.
• Manage partner crisis communications and represent the organization when necessary.
• Monitor market trends and identify partnership opportunities and potential challenges.
• Organize events and ensure partner presence at conferences and media events.
• Actively oversee the reputation management of the company’s partnerships.
• Demonstrate the success and value of partnerships to the company.
• Manage the Partnerships Department budget and ensure effective use of resources.
• Encourage the sharing of best practices between partners in different countries.
• Work closely with sales and marketing teams to develop strategies and programs that enhance partner performance.
• Analyze partner performance, identify areas for improvement and implement solutions to maximize their effectiveness.
• Provide training and resources to ensure partners understand and effectively promote our products/services.
• Participate in strategic planning to anticipate market developments and adjust our partner strategies accordingly.

Qualifications:

• Master’s degree in marketing, communications, commerce, business management or related field.
• At least 4 years’ experience in partnership management, preferably in a technological sector.
• In-depth knowledge of the African market and partnership dynamics in the region.
• Experience working with international teams or global partnerships.
• Advanced computer skills required.
• Excellent communication, negotiation, relationship management, writing and presentation skills, with attention to detail and an eye for the big picture.
• Experience collaborating effectively on campaigns with partners across multiple teams.
• Experience with partner-related media events.
• Strong international networking experience and proactive networking attitude.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, dynamic environment, with a proven track record of achieving ambitious goals.
• Ability to identify and collaborate with ambassadors and spokespeople is a plus.
• Speak fluently English or French

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Responsabilities:

• Exploit and interpret data.
• Translate business problems into mathematical and statistical ones, in order to provide reports to guide management decision-making.
• Improve performance and marketing strategies using data.
• Use machine learning techniques to predict future trends and optimize strategies across our business units.
• Ensure data quality and integrity, including data cleansing, preparation and exploration.
• Keep up to date with the latest technologies and techniques in data science and machine learning.
• Identification of analysis tools.
• Management of data storage solutions
• Gathering and analyzing business-relevant data
• Building algorithms to improve search and targeting results
• Development of predictive models to anticipate changes in data and trends
• Creation of customized dashboards to make results readable and exploitable by all business functions
• Technology watch (data collection, processing platforms, experimentation).
• Collaborate with different departments to understand their data needs and provide data-driven solutions.
• Present complex results in an understandable way to facilitate data-driven decisions.
• Coordinate actions with the various business teams to ensure optimum customer satisfaction.

Qualifications:

• Master’s degree in computer science, data science, statistics, big data, or related field.
• At least 4 years’ significant experience in the field, preferably in a SaaS company.
• Expertise in Machine Learning algorithms and programming languages such as Python and Java.
• Knowledge of data management tools and databases.
• Expertise in web analysis.
• Analytical skills, enabling him/her to identify and understand the company’s business issues.
• Rigorous, organized and laser focus.
• Excellent communication skills, enabling him/her to make his/her work intelligible to as many people as possible and to convince decision-makers.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex results effectively to non-technical audiences.
• Excellent communication skills.

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Responsabilities:

• Build up and supervise the R&D team in the search for new innovations and improvements to existing products.
• Propose annual and multi-year research and development (R&D) choices based on the company’s needs and its R&D strategy in terms of innovation.
• Document, present and support the legitimacy, relevance and feasibility of its research choices.
• Set up the annual research schedule according to the resources available for new products or product adaptations, in response to requests from the company’s management and/or marketing department.
• Participate in drawing up specifications for a new product or software modification. If necessary, ensure product patentability.
• Work closely with other departments to ensure alignment of R&D projects with the company’s strategic and commercial objectives.
• Manage the R&D budget, allocate resources and plan project schedules.
• Conduct market analysis and technology watch to identify opportunities for innovative product development.
• Establish strategic partnerships with research institutions, suppliers and other key partners.
• Ensure compliance with quality standards, regulations and industry best practices.
• Present R&D project results and strategic recommendations to internal and external stakeholders.
• Draft hypotheses following research.
• Develop experimental protocols and define research protocol based on established research.
• Propose new lines of research if necessary.
• Carry out trials and write up comments and conclusions.
• Estimate the budget and resources required for the projects.
• Write scientific articles in books or on dedicated websites.

Qualifications:

• Master’s degree in engineering, computer science, research and development or a related field.
• At least 4 years’ experience in research and software development, preferably in SaaS environment.
• Thoroughness and attention to detail.
• Ability to concentrate and patience.
• Excellent understanding of computer systems, software and hardware.
• Advanced project management, leadership and communication skills. This includes effective verbal and written communication.
• Ability to analyze data, identify trends and propose effective solutions.
• Exceptional communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

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• The ideal candidate will be responsible for maintaining the high quality standards of our software solutions by carrying out rigorous testing and contributing to the continuous improvement of our development processes.

Responsibilities:

• Design and execute detailed test plans to identify bugs and compatibility issues in our applications.
• Design, write, implement and execute the various tests (unit, functional, automated) that will validate the quality and proper functioning of a program.
• Collaborate with the development team to correct defects and improve the product.
• Document test results and write clear reports for stakeholders.
• Participate in the development and implementation of quality assurance processes for all phases of the software development cycle.
• Use bug tracking tools to track issues from identification to resolution.
• Ensure that all final deliverables meet predefined quality standards.
• Set up a functionality diagnosis schedule, monitor it and make it accessible to the customer.
• Create tools for testing and analyzing the results found, with a view to drafting new releases.

Qualifications:

• Master’s degree in computer science, software engineering or related field.
• Proven professional experience as a QA analyst or in the software industry.
• Proven skills in the use of manual and automated testing tools.
• Knowledge of Agile and Scrum methodologies.
• Excellent attention to detail and ability to analyze complex data.
• Strong communication and problem-solving skills.
• Understanding of the software development cycle.
• Ability to write Python scripts and review other developers’ code to identify bugs.
• Excellent analytical skills.
• Organized, meticulous, rigorous, and able to write documentation.