Case Management Officer at Hope and Rural Aid Foundation (HARAF)

Key Responsibilities

• Provide survivor-centered and confidential case management services in line with protection principles.
• Conduct intake interviews and assessments to identify needs, risks, and appropriate interventions.
• Develop, implement, and regularly review individualized case plans with clients.
• Provide basic psychosocial support and emotional care to survivors and vulnerable individuals.
• Ensure timely and appropriate referrals to health, legal, psychosocial, shelter, and livelihood services.
• Maintain accurate, confidential, and up-to-date case files and documentation.
• Coordinate with community structures, protection committees, and service providers to strengthen support networks.
• Conduct follow-ups and case closures in line with standard operating procedures.
• Participate in community awareness activities and protection monitoring as required.
• Prepare timely activity reports while ensuring confidentiality and data protection.

Qualification/Professional Competencies

• Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related field.
• Minimum of 3–5 years’ experience in case management, protection, or GBV programming.
• Experience working in humanitarian or emergency settings is an added advantage.
• Knowledge of survivor-centered approach and case management guidelines.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong understanding of protection principles and ethical standards.
• Excellent interpersonal, communication, and counseling skills.
• Ability to handle sensitive cases with empathy, confidentiality, and professionalism.
• Strong documentation and reporting skills.
• Ability to work with community structures and multidisciplinary teams.
• Willingness to work in challenging field environments.