Jobs at Baobabplus

Job Purpose

• The MIS and Reporting Senior Officer is responsible for collecting, analyzing, validating, andpresenting operational and financial data to support management decision-making.
• The role ensures accuracy, timeliness, and integrity of institutional reports, dashboards, andperformance monitoring tools in line with organizational and regulatory requirements.

Key Responsibilities
Data Management & Reporting:

• Prepare daily, weekly, monthly, and quarterly reports.
• Validate data accuracy from core banking systems and other data sources.
• Maintain automated dashboards and performance tracking tools.
• Monitor KPIs across branches, regions, products, and departments.
• Ensure timely distribution of reports to relevant stakeholders.

Analysis & Business Intelligence:

• Conduct trend analysis on portfolio performance, disbursements, PAR, productivity,and profitability.
• Provide insights and recommendations to management for strategic decision-making.
• Support budgeting, forecasting, and performance review processes.
• Identify data inconsistencies and propose corrective actions.

System & Process Improvement:

• Support development and enhancement of MIS tools, templates, and automationprocesses.
• Work with IT and operations teams to improve data extraction and reportingefficiency.
• Document reporting procedures and ensure compliance with internal controls.

Compliance & Governance:

• Ensure reports align with regulatory and internal reporting standards.
• Maintain confidentiality and integrity of institutional data.
• Support internal and external audit data requests.

Team Support:

• Provide guidance to MIS/Reporting Officers and interns where applicable.
• Train users on dashboards and reporting templates.
• Act on behalf of the MIS Manager when required.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of reports.
• Level of automation in reporting processes.
• Quality of analytical insights provided to management.
• Reduction in data discrepancies and reporting errors.
• Stakeholder satisfaction with MIS outputs.

Minimum Academic Requirement

• Bachelor’s Degree (B.Sc. / HND) in any of the following or related fields: Computer Science, Information Management / Information Systems, Statistics / Mathematics, Economics, Accounting or Finance, or Data Science or Business Analytics
• Banking experience is a plus.

Skills & Competencies:

• Advanced Excel, data modeling, and dashboard development skills.
• Knowledge of core banking systems, and SQL/data tools is an advantage.
• Strong analytical, reporting, and presentation abilities.
• High level of accuracy, integrity, and confidentiality.
• Ability to work independently and meet tight deadlines.
• Good communication and stakeholder management skills.

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Responsibilities

• Ensures hardware is appropriately configured, used, and managed and trained users on their tools.
• Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
• Update inventories relating to the computer network and system and ensure integrity, confidentiality, and availability of company resources.
• Keep all Windows devices updated, managed and reported. (No Windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses). Ensure mobile devices are reported on MDM.
• Ensure all systems (e.g. Inverter, PCs, Network, CCTV Cameras e.t.c) across the branches are functional and properly maintained. Records of the devices must be kept and changes updated periodically.
• Perform routine checks on all network devices under jurisdiction and report anomalies within 24hours to management while following up on resolution.
• Any other responsibilities as may be assigned by the Line supervisor/departmental Head
• Follow up on all team members, ensure Biometrics Machines are functional in all Baobab NG branches.

Requirements

• University Degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent.
• Should have completed NYSC; preferably just concluded NYSC in the last 6 months
• Any IT-related certification is a plus
• Good knowledge of Enterprise IT Infrastructure.

Required Skills:

• Computer skills: Office automation
• Knowledge Application development
• Ability to work under pressure
• Integrity
• Undertaking and self-sufficient at work
• Open to new evolutions in the IT field
• Fluent English (read, write and speak)
• Knowledge of microfinance banking operations.