Job Vacancies at Hope and Rural Aid Foundation (HARAF)

About The Job

• The Community Case Worker is a field-based position responsible for supporting community awareness, trainings, and sensitization activities; identifying vulnerable individuals; conducting follow-ups; facilitating referrals; and supporting case management processes. The role works closely with communities and service providers to ensure timely and appropriate support for vulnerable populations.

Key Responsibilities

• Support community awareness, sensitization, and training activities on protection-related issues.
• Identify vulnerable individuals and households through community engagement and referrals.
• Support intake, follow-up, and monitoring of cases under the guidance of the Case Management Officer.
• Facilitate timely referrals to appropriate services in line with established referral pathways.
• Conduct home visits and follow-ups while ensuring confidentiality and survivor-centered principles.
• Support documentation and record-keeping related to case management activities.
• Engage with community leaders and structures to strengthen protection and referral mechanisms.
• Participate in community meetings and coordination activities as required.
• Prepare basic activity reports and submit them to the supervisor.

Qualifications & Experience

• Minimum of OND / NCE; higher qualifications are an advantage.
• At least 1–2 years’ experience in community work, social services, or humanitarian programming.
• Experience working with vulnerable populations is highly desirable.
• Ability to communicate effectively in local language(s) is an advantage.

Required Skills & Competencies

• Strong interpersonal and communication skills.
• Ability to work respectfully within communities.
• Basic understanding of confidentiality and protection principles.
• Willingness to work in remote and field-based locations.
• Ability to work as part of a team.

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About The Job

• The Protection Officer supports the identification, prevention, and response to protection risks affecting vulnerable individuals and communities. The role involves providing case management support and referrals, facilitating awareness and sensitization sessions, monitoring protection concerns (including GBV, child protection, and risks faced by displaced populations), and promoting safety, dignity, and access to essential services. The officer works closely with community structures and partners to strengthen protective environments and accountability mechanisms.

Key Responsibilities

• Identify and monitor protection risks affecting vulnerable individuals and communities.
• Provide protection case management support and facilitate timely referrals in line with SOPs.
• Support awareness, sensitization, and community engagement sessions on protection issues.
• Monitor and document protection concerns including GBV, child protection, and displacement-related risks.
• Engage with community leaders, protection committees, and other community structures.
• Coordinate with service providers and partners to ensure comprehensive protection responses.
• Support the implementation of accountability and complaint and feedback mechanisms (CFM).
• Ensure confidentiality, survivor-centered approaches, and data protection at all times.
• Prepare timely and accurate protection activity reports.
• Contribute to creating a safe, inclusive, and protective environment for affected populations.

Qualifications & Experience

• Bachelor’s degree in Social Work, Sociology, Psychology, Gender Studies, Development Studies, or a related field.
• Minimum of 3–5 years’ experience in protection or humanitarian programming.
• Experience working with displaced or vulnerable populations is an advantage.
• Knowledge of protection principles, GBV, child protection, and referral pathways.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong understanding of humanitarian and protection principles.
• Excellent interpersonal, communication, and facilitation skills.
• Ability to manage sensitive information with confidentiality and professionalism.
• Strong documentation and reporting skills.
• Willingness to work in challenging field environments.

Safeguarding & Ethics

• Commitment to safeguarding, PSEA, child protection, and accountability principles.
• Zero tolerance for exploitation, abuse, harassment, or discrimination.

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The Warehouse Assistant is responsible for the day-to-day management of the warehouse where all procured Non-Food Item (NFI) kits are received, safely stored, and released for field distribution upon approval. The role ensures accurate record-keeping, proper stock management, and routine stock-taking to support efficient and accountable humanitarian operations.

Key Responsibilities

• Receive, inspect, and properly stack all procured NFI kits in the warehouse.
• Ensure safe, clean, and organized storage of items in line with warehouse standards.
• Release NFI kits for field distribution only upon receipt of approved documentation.
• Maintain accurate warehouse records including stock cards, bin cards, waybills, and release notes.
• Conduct regular and periodic stock-taking and reconcile physical stock with records.
• Report stock discrepancies, damages, or losses promptly to the supervisor.
• Support loading and offloading of items during distributions and deliveries.
• Ensure compliance with organizational policies, donor requirements, and safety procedures.

Qualifications & Experience

• Minimum of SSCE / OND qualification.
• At least 1–2 years’ experience in warehouse, logistics, or storekeeping roles.
• Experience handling NFIs or humanitarian supplies is an advantage.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Basic record-keeping and documentation skills.
• Attention to detail and strong organizational skills.
• Ability to work honestly and responsibly.
• Physical ability to support warehouse operations when required.
• Willingness to work in field-based or warehouse environments.

Safeguarding & Ethics

• Commitment to safeguarding, PSEA, and ethical conduct.
• Zero tolerance for fraud, theft, exploitation, or abuse.

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Key Responsibilities

• Conduct daily planning and coordination of NFI activities at the field level.
• Identify NFI gaps through assessments, community engagement, and coordination with relevant stakeholders.
• Support and coordinate periodic NFI distributions to targeted beneficiaries.
• Ensure accurate beneficiary targeting, registration, and verification during distributions.
• Maintain proper documentation of NFI activities including distribution lists, waybills, and reports.
• Work closely with logistics, MEAL, and protection teams to ensure quality and accountability.
• Ensure compliance with organizational policies, donor requirements, and humanitarian standards.
• Support post-distribution monitoring and feedback collection.
• Prepare daily, weekly, and monthly activity reports.

Qualifications & Experience

• Bachelor’s degree in Social Sciences, Development Studies, or a related field.
• Minimum of 3–5 years’ experience in NFI or humanitarian field programming.
• Experience working in emergency or displacement settings is an advantage.
• Good understanding of humanitarian principles and Sphere Standards.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong organizational and planning skills.
• Ability to work effectively in challenging field environments.
• Good communication and interpersonal skills.
• Ability to work with communities and field teams.
• Willingness to travel and work in remote locations.

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Key Responsibilities

• Identify and monitor protection risks affecting vulnerable individuals and communities.
• Provide protection case management support and facilitate timely referrals in line with SOPs.
• Support awareness, sensitization, and community engagement sessions on protection issues.
• Monitor and document protection concerns including GBV, child protection, and displacement-related risks.
• Engage with community leaders, protection committees, and other community structures.
• Coordinate with service providers and partners to ensure comprehensive protection responses.
• Support the implementation of accountability and complaint and feedback mechanisms (CFM).
• Ensure confidentiality, survivor-centered approaches, and data protection at all times.
• Prepare timely and accurate protection activity reports.
• Contribute to creating a safe, inclusive, and protective environment for affected populations.

Qualifications & Experience

• Bachelor’s degree in Social Work, Sociology, Psychology, Gender Studies, Development Studies, or a related field.
• Minimum of 3–5 years’ experience in protection or humanitarian programming.
• Experience working with displaced or vulnerable populations is an advantage.
• Knowledge of protection principles, GBV, child protection, and referral pathways.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong understanding of humanitarian and protection principles.
• Excellent interpersonal, communication, and facilitation skills.
• Ability to manage sensitive information with confidentiality and professionalism.
• Strong documentation and reporting skills.
• Willingness to work in challenging field environments.

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Key Responsibilities

• Facilitate structured group and community-based psychosocial support activities.
• Mobilize community members to participate in psychosocial and wellbeing activities.
• Promote positive coping strategies, resilience, and emotional wellbeing.
• Identify individuals in need of additional psychosocial or mental health support and refer them appropriately.
• Provide basic psychological first aid (PFA) where required, in line with training and SOPs.
• Support awareness and sensitization sessions on stress management and wellbeing.
• Maintain basic activity records and submit reports to the supervisor.
• Work closely with community leaders and protection teams to ensure safe and inclusive participation.

Qualifications & Experience

• Bachelor’s degree in Mental Health, Psychology, Child Development, or a related field (required).
• Additional training or certification in Psychosocial Support (PSS), Mental Health and Psychosocial Support (MHPSS), Psychological First Aid (PFA), Counseling, or Social Work is a strong advantage.
• At least 1–2 years’ experience in community-based work, psychosocial support, or humanitarian programming.
• Experience working with vulnerable or crisis-affected populations is desirable.
• Ability to communicate effectively in local language(Hausa)

Required Skills & Competencies

• Strong facilitation and interpersonal skills.
• Empathy, patience, and good listening skills.
• Ability to work respectfully within communities.
• Basic documentation and reporting skills.
• Willingness to work in field-based and community settings.

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Key Responsibilities:

• Support the establishment and operation of accessible and confidential CFM channels at community level.
• Receive, document, and register complaints and feedback in line with organizational SOPs.
• Refer complaints to relevant units and service providers for timely response and resolution.
• Conduct follow-ups to ensure complaints and feedback are addressed appropriately.
• Ensure confidentiality, data protection, and survivor-centered approaches at all times.
• Track, analyze, and report trends in complaints and feedback to inform program improvements.
• Sensitize community members on available feedback and complaint channels.
• Support accountability to affected populations and promote trust between the organization and communities.
• Prepare regular CFM reports and updates for supervisors.
• Perform other related duties as assigned by the supervisor.

Qualification/Professional Competencies:

• Bachelor’s degree in Social Sciences, Communication, Community Development, or related field.
• At least 2–3 years of experience in accountability, community engagement, or data management, preferably with an NGO or humanitarian agency.
• Strong interpersonal and communication skills with the ability to engage diverse community members.
• Experience handling sensitive information with discretion.
• Good computer skills (Microsoft Word, Excel, and data entry tools).
• Experience handling complaints, feedback, or community engagement is an added advantage.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong interpersonal and communication skills.
• High level of integrity, confidentiality, and professionalism.
• Basic documentation and reporting skills.
• Ability to work closely with communities and diverse stakeholders.
• Willingness to work in field and community-based settings.
• Commitment to safeguarding, PSEA, and accountability principles.
• Zero tolerance for exploitation, abuse, harassment, or discrimination.

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Key Responsibilities

• Provide survivor-centered and confidential case management services in line with protection principles.
• Conduct intake interviews and assessments to identify needs, risks, and appropriate interventions.
• Develop, implement, and regularly review individualized case plans with clients.
• Provide basic psychosocial support and emotional care to survivors and vulnerable individuals.
• Ensure timely and appropriate referrals to health, legal, psychosocial, shelter, and livelihood services.
• Maintain accurate, confidential, and up-to-date case files and documentation.
• Coordinate with community structures, protection committees, and service providers to strengthen support networks.
• Conduct follow-ups and case closures in line with standard operating procedures.
• Participate in community awareness activities and protection monitoring as required.
• Prepare timely activity reports while ensuring confidentiality and data protection.

Qualification/Professional Competencies

• Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related field.
• Minimum of 3–5 years’ experience in case management, protection, or GBV programming.
• Experience working in humanitarian or emergency settings is an added advantage.
• Knowledge of survivor-centered approach and case management guidelines.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies

• Strong understanding of protection principles and ethical standards.
• Excellent interpersonal, communication, and counseling skills.
• Ability to handle sensitive cases with empathy, confidentiality, and professionalism.
• Strong documentation and reporting skills.
• Ability to work with community structures and multidisciplinary teams.
• Willingness to work in challenging field environments.