Butler at Neveah Limited

Role Overview

• The Butler will provide personalized household and hospitality services to the executive, ensuring comfort, discretion, and smooth running of the residence.
• The role requires a highly organized, professional, and service-oriented individual with prior experience in luxury residential management or hospitality.

Key Responsibilities

• Oversee daily household operations, including staff supervision (cooks, cleaners, drivers, and security).
• Manage dining service, food and beverage presentation, and formal table settings.
• Coordinate events, meetings, and guest reception at the residence.
• Handle wardrobe management, packing/unpacking for travel, and upkeep of personal belongings.
• Ensure upkeep of residence facilities, liaising with vendors for maintenance and supplies.
• Oversee inventory management for household provisions and luxury items.
• Provide administrative support such as scheduling, correspondence, and travel coordination.
• Ensure discretion, confidentiality, and security in all household matters.
• Maintain high standards of hygiene, orderliness, and hospitality.

Smart KPIs

• Guest Experience: Achieve ≥ 95% satisfaction in hosting and hospitality standards.
• Household Efficiency: Ensure ≥ 100% timely execution of daily residence operations.
• Inventory & Supplies: Maintain zero stock-out of essential household provisions.
• Staff Management: Ensure ≥ 90% adherence to duties and service standards by household staff.
• Confidentiality: Maintain zero breach of confidentiality or privacy standards.

Qualifications & Experience

• Minimum of Bachelor’s Degree, Diploma, or Professional Training in Hospitality, Hotel Management, or related field.
• At least 5 years of professional butler/household management experience in a private residence, luxury hotel, or corporate hospitality setting.
• Formal Butler training (British Butler Institute or equivalent) is a strong advantage.
• Proven experience in managing household staff and luxury residence operations.
• Must reside in or be willing to relocate to Lagos.

Skills & Competencies:

• Exceptional interpersonal and hospitality skills.
• High level of discretion, trustworthiness, and professional integrity.
• Strong organizational and multitasking abilities.
• Knowledge of etiquette, fine dining service, and luxury household standards.
• Proficiency in Microsoft Office and basic household management systems.
• Strong problem-solving skills and attention to detail.