Business Workflow Management Officer at Sterling Bank

Job Summary

• To provide technical and non-technical expertise in the drive for digitization of internal and customer-facing processes with the view to save costs, increase efficiency, automation of manual processes and creation of data-driven business environment.

Job Description
Technical:

• Develop processes or workflows in line with BRD/SWR provided for implementation.
• Digitalize the assigned processes or project using the BPM tools – 1xpress
• Conduct walkthroughs and demos with necessary stakeholders to validate requirements documented in the BRD/SWR,
• Create smart objects, views, forms and workflows based on the BRD/SWR provided for implementation
• Integrate the BPM application-1xpress with core banking and other non-core banking applications as stated in the BED/SWR.
• Develop basic procedures, logic, and rules.
• Log completed project or process for testing and quality assurance.
• Participate in the User Acceptance Testing (UAT) session and ensure resolution of all issues prior to go live
• In conjunction with app management team, ensure deployment of process or project to live environment.

Non-Technical:

• Ensure required documentation and activities are completed before pilot or go live.
• Participates in the pilot of deployed processes and ensure all issues from pilot are promptly resolved.
• Develop user’s manual, job card and Frequently Ask Questions (FAQ).
• Constantly engage the users and stakeholders to ensure the objectives of the project or processes implemented are meet
• Develop and monitor performance metrics to track the benefits of the project or process
• Oversea the users support desks and workflow issues management
• Prepare daily, weekly and monthly reports to track defined process performance metrics.

Job Experience

• Minimum of 1 year's cognate experience.