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  • Posted: Jun 29, 2021
    Deadline: Not specified
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    Cordros Capital Limited is a company committed to growth - the growth of our clients and their assets. We are a leading Financial Services company, licensed as Brokers/Issuing House and Fund/Portfolio Managers by The Nigerian Stock Exchange (NSE) and Securities & Exchange Commission (SEC). We work with a diversified clientele, consisting of private...
    Read more about this company

     

    Business Process Outsourcing Team Lead (Call Center Management Experience)

    Location: Lagos.
    Reporting To: Managing Director, Cordros Registrars.
    Job Type: Permanent.

    Role Description

    • The role holder must be an individual who is passionate in developing business solutions within the Business Process Outsourcing space.
    • The individual will be responsible for overseeing and supervising the sales leads/ strategies, pitch products or services to new clients and maintaining a good working relationship with both old & new customers and supervising operational staff.
    • The role holder is expected to possess strong business acumen to be able to recognize and interpret commercial opportunities, must have demonstrated ability to create sales/relationship opportunities with clients and prospects within the business.
    • The role holder must possess the ability to quickly comprehend and filter complex information.

    Job Description

    • Generate new and creative ideas for new product development .
    • Strategic account acquisition and aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
    • Design and implement strategies for sales and marketing to expand our customer base whilst ensuring a strong presence.
    • Supervise the activities of the contact centre.
    • Develop Customer retention/ loyalty management strategies for existing customers
    • Proactively organize business review meetings to gather service enquiries and escalate any pending issues to our pre-sales/technical team for resolution.
    • Ensure company processes and procedures are followed to ensure timely and quality delivery of services to our customers.
    • Proactively gather market intelligence on competitors’ products and services and share the same with our product development team.
    • Identify key stake holders and decision makers in companies and develop a long-lasting relationship with them.
    • Conducting comprehensive reviews to analyze financial data and provide recommendations for modifications based on client's risk tolerance, goals, objectives and individual preferences
    • Creating & executing sales pitches and objectives
    • Arranging business meetings and one-on-one conversations with prospective clients
    • Building trust and long-term relationships with clients/customers
    • Managing records of sales, revenue, and other important data
    • Making professional decisions in a fast-paced environment

    Education & Experience

    • A minimum of Bachelor's Degree in relevant disciplines such as Business Administration, Management Sciences (MSc, MBA will be an added advantage),
    • Experience in Call Center Management is mandatory. Minimum 4 years of work experience.

    Required Skills:

    • Excellent communication and interpersonal skills
    • Excellent organizational and time management skills
    • Demonstrable business to business experience within the business process outsourcing space.
    • Good analytical and problem-solving skills
    • Entrepreneurial skills
    • Ability to work independently and in a team
    • Excellent presentation skills
    • Ability to present ideas in business-friendly and user-friendly language
    • Exceptionally self-motivated and directed
    • Keen attention to details
    • Ability to motivate in a team-oriented, collaborative environment
    • Highly collaborative and thrives well in a fast-paced work environment.
    • Excellent business acumen
    • Highly motivated with a desire to take advantage of new opportunities
    • Time management and organizational skills
    • Sales/ Marketing Skills
    • Coaching/Mentoring Skills
    • Confident/ negotiation skills
    • Eager to expand the company with new sales, clients, and territories
    • Able to analyze data and sales statistics and translate results into better solutions
    • Experienced at preparing and presenting quarterly goals and forecasts for future projects.

    Method of Application

    Interested and qualified? Go to Cordros Capital on boards.greenhouse.io to apply

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