Business Process Outsourcing Team Lead (Call Center Management Experience) at Cordros Capital

Location: Lagos.
Reporting To: Managing Director, Cordros Registrars.
Job Type: Permanent.

Role Description

• The role holder must be an individual who is passionate in developing business solutions within the Business Process Outsourcing space.
• The individual will be responsible for overseeing and supervising the sales leads/ strategies, pitch products or services to new clients and maintaining a good working relationship with both old & new customers and supervising operational staff.
• The role holder is expected to possess strong business acumen to be able to recognize and interpret commercial opportunities, must have demonstrated ability to create sales/relationship opportunities with clients and prospects within the business.
• The role holder must possess the ability to quickly comprehend and filter complex information.

Job Description

• Generate new and creative ideas for new product development .
• Strategic account acquisition and aggressive identification, prioritizing, and management of corporate relationships with strategic partners that have sufficient reach to provide business development results for the business.
• Design and implement strategies for sales and marketing to expand our customer base whilst ensuring a strong presence.
• Supervise the activities of the contact centre.
• Develop Customer retention/ loyalty management strategies for existing customers
• Proactively organize business review meetings to gather service enquiries and escalate any pending issues to our pre-sales/technical team for resolution.
• Ensure company processes and procedures are followed to ensure timely and quality delivery of services to our customers.
• Proactively gather market intelligence on competitors’ products and services and share the same with our product development team.
• Identify key stake holders and decision makers in companies and develop a long-lasting relationship with them.
• Conducting comprehensive reviews to analyze financial data and provide recommendations for modifications based on client's risk tolerance, goals, objectives and individual preferences
• Creating & executing sales pitches and objectives
• Arranging business meetings and one-on-one conversations with prospective clients
• Building trust and long-term relationships with clients/customers
• Managing records of sales, revenue, and other important data
• Making professional decisions in a fast-paced environment

Education & Experience

• A minimum of Bachelor's Degree in relevant disciplines such as Business Administration, Management Sciences (MSc, MBA will be an added advantage),
• Experience in Call Center Management is mandatory. Minimum 4 years of work experience.

Required Skills:

• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Demonstrable business to business experience within the business process outsourcing space.
• Good analytical and problem-solving skills
• Entrepreneurial skills
• Ability to work independently and in a team
• Excellent presentation skills
• Ability to present ideas in business-friendly and user-friendly language
• Exceptionally self-motivated and directed
• Keen attention to details
• Ability to motivate in a team-oriented, collaborative environment
• Highly collaborative and thrives well in a fast-paced work environment.
• Excellent business acumen
• Highly motivated with a desire to take advantage of new opportunities
• Time management and organizational skills
• Sales/ Marketing Skills
• Coaching/Mentoring Skills
• Confident/ negotiation skills
• Eager to expand the company with new sales, clients, and territories
• Able to analyze data and sales statistics and translate results into better solutions
• Experienced at preparing and presenting quarterly goals and forecasts for future projects.