Group Head, SME Banking at Optimus Bank

The SME Relationship Manager (RM) serves the banking needs of businesses by managing a portfolio of these clients, cross sells to existing customers and builds relationships by providing financial advice to business clients with a focus on client experience and risk management.

Responsibilities Include:

• Manage the Bank’s Small-Medium Enterprises (SMEs) portfolio of business clients; grow portfolio by prospecting for new clients and deepening relationships with existing clients.
• Good understanding of business, finance, banking, credit, and risk management and ability to leverage on these in identifying and marketing the Bank’s products and services to customers within the Bank’s risk parameters
• Support the identification of target companies and Enterprises segments to whom the bank could provide its business services.
• Serve as a trusted advisor to the client in delivering comprehensive and customized business banking products and solutions tailored to the financial needs and circumstances of business clients.
• Build collaborative internal and external relationships to provide the best in client advice and service, develop the business to ensure a seamless experience for the client who has multiple products and services.
• Manage credit opportunities within the business area and provide support to branches as required.
• Cross selling to existing customers and building relationships through financial advice to business clients with a focus on client experience and risk management.
• Build relationships with existing and new customers to understand their businesses and analyze product and service growth opportunities
• Conduct periodic mini capacity building session for customers/ prospect to drive down bank’s products and service adoption as well adding value to customer
• Utilize referral networks and centers of influence to identify and develop long-term business relationships with potential new clients
• Keep abreast with market trends and monitor competitors' activities and manage a disciplined marketing process by business through insight sharing.
• Develop and maintain appropriate relationships with key customers, Improve customers’ product knowledge and grow revenue base.
• Protect the Bank by following sound risk management protocols and adhering to regulatory requirements.

Requirements

• Bachelor's degree in Business, Finance, or related field
• Proven experience in commercial banking
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• In-depth knowledge of banking products and services
• Minimum experience – 4 years relevant banking (marketing and credit) experience.
• Confidence and proficiency in commercial banking operations
• Proven track record of successful client relationship management
• Strong analytical and problem-solving skills

Candidate must be resident in Lagos.