Business Process Analyst at Primera Africa Finance Group

General Roles

• To manage the improvement/radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.
• To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational/people change, development, training) processes and/or information technology.
• To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera

Job Description
Strategic:

• Work with management to identify business needs, challenges and opportunities.
• Recommend new techniques and technologies to achieve business goals.
• Determine business roadmap and provide support in future business planning.
• Evaluate existing business processes and recommend improvements.
• Analyze business needs and develop strategies to meet these needs.
• Develop action plans to overcome business challenges.
• Recommend business improvements based on market and competitive trends.
• Perform business analysis and reporting for assigned projects.
• Build positive and trustful working relationships with internal/external customers.
• Maintain clear and complete knowledge on business operations and procedures.
• Drive execution of strategic process improvement initiatives.

Continuous Process Improvement:

• Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.
• Facilitate the process discovery walkthroughs and process redesign sessions with stakeholders.
• Review ‘as-is’ processes and ‘to-be’ processes and analyze both to identify most impactful changes
• Document organizational & process requirements, workflows etc. and communicate them to stakeholders.
• Ensure proposed changes/solutions effectively handle the current pain points (root cause focused)
• Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution/customization development
• Model envisioned scenarios for substandard processes/improvement opportunities and facilitate approval for changes
• Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)
• Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams

Accountability:

• Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.

Qualifications

• Minimum of 2nd class lower in First Degree (MBA, M.Sc, MA, ML and/or Professional Qualifications is compulsory)
• 4 - 6 years working experience.
• General banking experience especially in operations, marketing or support service units.

Relevant Certifications:

• Certified Business Analysis Professional Certification (CBAP/CCBA, BCS BA, PMI-PBA, etc.)
• PROSCI Change Management Certification.
• Certified Quality Process Analyst (CQPA).
• Agile Project Management Certification.

Required Skills & Competencies:

• Critical thinking
• Problem solving
• Communication
• Negotiating
• Organize information
• Strong knowledge of banking operations
• Business Analysis
• Process Improvement
• Change Management
• Project Management
• Pay attention to details
• Team player
• Honest, proactive and hardworking
• Ability to adapt to changes
• Excellent written and verbal communication skills