Business Manager - Beauty and Wellness Clinic at RecruitMe Plus

Job Purpose: 

• The BM has the primary responsibility of planning, directing, coordinating, and supervising optimal service delivery in the entire facility to the customer.
• The BM is also responsible for the tactical, financial, and day-to-day management of the facility.
• Oversee all sales and marketing functions within the facilities
• Is responsible for developing, standardizing and measuring the customer journey and experience across facilities
• Helps customers navigate, understand and evaluate the merits of various products and services.
• Will answer customer enquiries and questions in relation to products and services to ensure customer satisfaction.
• Disseminates information to customers on behalf of the Facility
• Resolves complicated incidents across the facilities
• Communicates with and reports to the Board of Directors on the overall business performance of the facility
• Work with the operator to provide oversight on the development and monitoring of all HR related policies and processes related to recruitment, compliance with governance regulations, compensation benefits, training and development, and office administrative functions

Responsibilities: 

• Strategize, plan, organize and manage all business operations and activities
• Oversee and manage processes of teams to balance business needs with medical needs
• Formulate and update plans and priorities to address any business or operational challenges
• Set the direction for the team and resolve any employee relations issues
• Stay well-informed of important and relevant laws, regulations, policies, and procedures governing assigned clinic operations
• Maintain close communication with clinical team
• Develop and implement a robust and strategic human resource plan to achieve the objectives.
• Participates in the budgeting process by reviewing all business resources needs
• Ensure smooth running of all administrative related functions
• Ensure the development of effective customer service and care procedures, policies, and standards 1Maintain quality service by establishing and enforcing organization standards 1Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis

Requirements: 

• Bachelor's degree in Health Services Administration, Health Sciences, Public  Health, Public Administration or Business Administration
• A Masters degree in a discipline that combines management and healthcare is an advantage
•  4-5 years of experience in managing beauty clinics 
• Attention to detail
• Ability to make difficult decisions and face complex situations
• Analytical skills and problem-solving skills
• Planning and organization