Benefits Administration Officer at TotalEnergies

Job Summary

• To manage and administer the benefits of all members of the Pension Scheme (active and retired)
• To verify and process annual pension benefits of over 500 pensioners.
• To provide support to the HR and Administrative functions in the Company.

Job Responsibilities

• Manage the receipt and reconciliation of monthly scheme member data from the Sponsor Company.
• Manage and report information on annual pensioner verification exercises pre & post retirement of members.
• Facilitate remittance of accrued pension transfer to PFAs and beneficiaries in accordance to verified TVF information provided from Sponsor Company and PENCOM Guidelines.
• Facilitate payment of guaranteed pension to beneficiary(s) of deceased and act as processing contact for burial assistance payment accomplished by the Sponsor Company.
• Verify and ensure prompt payment of members pension and commutation benefits and follow up on delays in same.
• Prepare letters of tax exemption, visa support, Introduction, and other relevant letters to support pensioners.
• Co-ordinate all communications and correspondences to pensioners as necessary.
• Contribute in an advisory capacity as regards benefits calculation and interpretation of Pension Reform Act as required.
• Participate in data gathering and research to improve benefit administration.
• Maintain all databases, records and reports necessary for proper administration of the scheme members’ benefits.
• Coordinate pensioners’ annual lifestyle seminar, stakeholder’s forum, retirement seminars, scheme member sessions, & all scheme member related meetings and activities.
• Manage and propose areas of continuous engagement with the pension scheme members,
• Manage and coordinate the Company newsletter publishing to the scheme members on a quarterly basis.
• Prepare all procedures necessary to the facilitation of Benefits Administration.
• Prepare weekly, monthly, quarterly, and annual department reports to Management, Regulators and the Board as required.
• Maintenance of the Helpdesk log for inquiries, concerns & requests of scheme members.

Job Requirements

• B.Sc Degree or equivalent in a numerate discipline
• Minimum 5 years post BSc work experience
• Experience working in Benefits Administration and Customer Service/Relationship Management in a PFA is an advantage
• Good understanding of state and federal pension laws and regulations, including National Pension Commission guidelines and regulations
• Good Microsoft Office skills
• Excellent interpersonal, written and communication skills
• Ability to work with little supervision and manage under pressure.
• Ability to maintain highest level of confidentiality
• Good analytical skills and strong attention to detail.

Other Requirements:

• Analytical Skill, Relationship Management, Customer Service, Benefit Administration.