Bakery Manager at Domeo Resources International (DRI)

Main Function

• The Bakery Manager is responsible for overseeing the daily operations of the bakery to ensure high-quality production, excellent customer service, and profitable performance.
• The role involves managing staff, maintaining hygiene standards, coordinating supply and inventory, and ensuring consistent product quality and customer satisfaction.
• The ideal candidate must possess strong leadership, organizational, and technical baking skills, with the ability to balance operational efficiency, creativity, and financial performance.

Role Responsibilities
Operational Management:

• Supervise daily bakery operations, including production, sales, and customer service.
• Ensure the timely preparation and presentation of all baked goods in line with company quality standards.
• Develop and implement effective production schedules to meet customer demand.
• Monitor workflow, equipment performance, and work processes to maintain efficiency.
• Enforce hygiene, sanitation, and safety protocols across all bakery operations.

Product Quality and Innovation:

• Ensure all bakery products meet established quality, taste, and presentation standards.
• Work with the production team to introduce new recipes and product innovations based on customer preferences and market trends.
• Conduct regular quality checks and taste tests to maintain consistency.
• Monitor ingredient quality and freshness to ensure superior product output.

Inventory and Supply Management:

• Manage procurement of raw materials, baking ingredients, and packaging supplies.
• Maintain adequate stock levels while minimizing wastage and spoilage.
• Conduct regular inventory audits and prepare consumption reports.
• Build and maintain strong relationships with suppliers to ensure timely and cost-effective deliveries.

Financial and Sales Management:

• Prepare and monitor the bakery’s budget, sales, and expense reports.
• Ensure profitability through cost control, waste reduction, and efficient resource use.
• Collaborate with management to develop pricing strategies and sales promotions.
• Track sales performance and implement initiatives to increase revenue.

Customer Experience and Service Delivery:

• Ensure exceptional customer service by maintaining a clean, welcoming, and efficient bakery environment.
• Handle customer feedback and complaints professionally and promptly.
• Collaborate with marketing teams to enhance brand visibility and customer loyalty.
• Supervise the display and merchandising of bakery products to attract customers.

Team Leadership and Development:

• Lead, train, and motivate bakery staff to deliver consistent performance.
• Assign duties, monitor productivity, and enforce company policies.
• Identify staff training needs and coordinate capacity-building programs.
• Conduct regular performance evaluations and address disciplinary issues when necessary.

Compliance and Safety:

• Ensure all bakery operations comply with food safety and health regulations.
• Maintain proper documentation for inspections, audits, and certifications.
• Conduct regular checks on equipment and facilities to ensure safe and efficient operations.
• Promote a culture of cleanliness, order, and responsibility within the team.

Qualification and Experience

• Bachelor’s Degree or HND in Food Science, Hospitality Management, Business Administration, or related fields
• Professional certification in Baking or Culinary Arts is an added advantage.
• Minimum of 4 - 6 years of bakery or food production experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of modern baking trends, equipment, and techniques.
• Proven track record of managing production, inventory, and team performance in a busy bakery environment.

Competencies / Skills:

• Strong leadership and team management skills.
• Excellent knowledge of baking techniques, ingredients, and production processes.
• Good business and financial acumen.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to product quality.
• Customer service orientation and communication skills.
• Ability to analyze data, prepare reports, and make informed decisions.
• Proficiency in Microsoft Office and POS systems.

Behavioural Qualities / Other Competences:

• High integrity and professionalism.
• Creativity and innovation in product development.
• Proactive problem-solving and decision-making ability.
• Strong work ethics and reliability.
• Positive attitude and willingness to work flexible hours.
• Calm under pressure with excellent interpersonal skills.
• Team-oriented and customer-focused mindset.