Assistant Store Manager at BrandCo Nigeria Limited

Sales & Revenue Growth

• Develop and execute sales strategies to achieve store targets.
• Analyze sales performance and identify areas for improvement.
• Implement promotions, discounts, and marketing campaigns to drive sales.
• Monitor competitor pricing and market trends.

Customer Experience & Service Excellence

• Ensure high levels of customer satisfaction through exceptional service.
• Handle customer inquiries, complaints, and escalations professionally.
• Train staff in customer service best practices.
• Maintain a welcoming and engaging store environment.

Team Leadership & Staff Management

• Recruit, train, and mentor sales associates.
• Schedule shifts and manage staff productivity.
• Conduct performance reviews and provide feedback.
• Foster a team-oriented culture with clear communication.

Inventory & Stock Management

• Ensure adequate stock levels and timely replenishment.
• Monitor and reduce stock shrinkage (theft, damage, mismanagement).
• Coordinate with suppliers and warehouse teams for deliveries.
• Implement inventory control measures to optimize stock turnover.

Store Operations & Compliance

• Maintain store cleanliness, organization, and visual merchandising standards.
• Ensure compliance with company policies, safety regulations, and operational SOPs.
• Oversee cash handling, POS operations, and daily sales reconciliation.
• Conduct regular store audits and resolve operational issues.

Reporting & Business Analysis

• Generate sales, inventory, and customer reports for management.
• Analyze key performance metrics (KPIs) to identify trends.
• Provide insights and recommendations to improve store performance.
• Implement business intelligence tools for data-driven decision-making.